Customer Production Support Manager
Jobs2web
full-time
Posted on:
Location Type: Office
Location: Seoul • South Korea
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About the role
- Provide technical support for new, unreleased test system platforms, including system installation, troubleshooting, and general engineering support.
- Partner with the Nextest Product Support (NPS) team to investigate unexpected system behavior and analyze complex technical issues.
- Collaborate with the engineering teams in Cebu to prepare and structure raw repair data into formats required by NPS for technical decision‑making.
- Apply standard Teradyne Engineering Release (TER) and Global Customer Service (GCS) processes to support test platforms already deployed in customer production environments.
- Deliver platform support as a member of the global GCS organization, ensuring alignment with the platform’s released development stage.
- Escalate issues related to platform design to the Nextest Business Unit (NBU) Sustaining Engineering team when necessary.
- Drive Mean Time Between Failure (MTBF) improvements and system reliability initiatives within the boundaries of released platform designs.
Requirements
- Bachelor’s degree in Electrical Engineering or a closely related technical discipline.
- Yellow Belt certification or proven experience applying structured problem‑solving methodologies.
- Strong communication skills, with the ability to produce well‑structured customer‑facing and internal communications.
- Fluent in English (spoken, written, and reading comprehension).
- Strong business acumen and awareness of commercial priorities.
- Minimum of 5 years of experience at a mid‑management level (beyond team lead; not newly promoted).
- Demonstrated track record of driving complex technical projects to completion.
- Proven ability to coach, mentor, and develop team leads and broader teams.
- Strong leadership presence with the ability to make sound decisions under pressure.
- Ability to collaborate effectively with the Memory Sales organization and cross‑functional teams within the NBU.
- Strong ownership mindset for solving customer issues in high‑volume manufacturing environments.
- Experience leading Quality Improvement Teams (QIT) or continuous improvement initiatives.
- Proven experience leading at least one strategic project or enterprise‑level initiative annually.
- Strong organizational skills, including planning and operational management.
- Excellent problem assessment capabilities and solution development skills.
- Strong negotiation skills with the ability to achieve win‑win outcomes.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportsystem installationtroubleshootingengineering supportdata analysisMean Time Between Failure (MTBF)system reliabilitystructured problem-solving methodologiesQuality Improvement Teams (QIT)project management
Soft Skills
communication skillsbusiness acumenleadership presencecollaborationownership mindsetorganizational skillsproblem assessmentsolution developmentnegotiation skillscoaching and mentoring
Certifications
Bachelor’s degree in Electrical EngineeringYellow Belt certification