Customer Production Support Manager
Jobs2web
full-time
Posted on:
Location Type: Office
Location: Jubei City • Taiwan
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About the role
- Ultimate mission is to gain / protect customer satisfaction as well as our regional / account service business growth
- Single accountability for successful execution & delivery of all IST activities within accounts
- Lead and manage highly motivated and skilled team.
- Integrate all support resources needed for accounts operational success
- Ownership for the IST related GOALs (Customer Satisfaction, Business Development)
- Successful delivering of all aspects of IST services activities within an account/region
- Customer focus to ensure a high customer satisfaction
- Drive a profitable IST business through execution and efficiency in delivering the different aspects of IST offering to meet customer needs (active manage the teams cost and part usage)
- Overseeing IST execution/delivery performance and adapting service offering to meet customer's needs
- Owns customer related production support issues until they are closed
- Support account sales manager and active participation in account support strategy
- Participate in development of account support strategy
- Play an active role in preparing and defining sales strategy for Teradyne service products
- Communicate and deploy account support strategy within Production Support group.
- Develop relationship with customer
- Manage / assess / develop team members
- Proactively plan and develop future needed skills
- Train and ensure compliance with policies and best practices within team
- Operational metrics for tracking delivery (OTD, DOA, OEE, uptime, MTBF, etc.) as agreed with customer
- Customer satisfaction metrics as defined in the CS process
- Annual Goals as discussed within the IST management team and aligned to the IST and corporate Goals
Requirements
- Batchelor degree in electronics, mechanical.
- Minium 10 years manage experience in semiconductor areas.
- Familiar of the SLT test and automation testing is preferred.
- Able to communicate in English both in writing and talking.
- Strong communication skills and teamwork skills.
- Able to business trip occasionally both in domestic and abroad.
Benefits
- Teradyne offers a variety of robust health and well-being benefit programs, including medical claims
- group insurance
- retirement plans
- paid vacation & holidays
- tuition assistance programs
- and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
semiconductorSLT testautomation testingoperational metricsOTDDOAOEEuptimeMTBF
Soft Skills
customer focuscommunication skillsteamwork skillsleadershipteam managementstrategic planningrelationship buildingtrainingcompliance
Certifications
Bachelor's degree in electronicsBachelor's degree in mechanical