Product Support Engineer
Jobs2web
full-time
Posted on:
Location Type: Office
Location: North Reading • Massachusetts • United States
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Salary
💰 $75,300 - $120,600 per year
About the role
- Provide world class support to the current and future generations of Teradyne Semiconductor Test Products
- Represent PSG as a core team member on both existing and new products
- Work with the field team and engineering (SW and HW) on field issues and escalations in both the field and factory
- Assist with identifying root cause to increase system up time
- Work as part of the new product integration team by participating in new product team meetings
- Working with design engineering to design in serviceability
- Lead installation and serviceability discussions as part of design reviews
- Support system install requirements and work with install coordinator on required tools, resources, etc.
- Develop a Field Replaceable Unit (FRU) strategy
- Organize, schedule and project manage field upgrades
- Manage training for Teradyne field service engineers
- Develop support documentation
- Monitor system and new product reliability
- Generate reliability reports based on field issues
Requirements
- Bachelor's of Science in Engineering (MFG/ME/EE), Electromechanical preferred
- 4+ years of experience
- Must be self-motivated, team oriented, and "hands-on"
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
- Ability to work with limited supervision and with cross-functional teams
- Critical thinking and the ability to troubleshoot complex issues
- Basic understanding of mechanical design drawings and/or electrical schematics
- Ability to create detailed documentation
- Product Support and/or automation experience desired
Benefits
- health and well-being benefit programs
- medical insurance
- dental insurance
- vision insurance
- Flexible Spending Accounts
- retirement savings plans
- life insurance
- disability insurance
- paid vacation
- holidays
- tuition assistance programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Electromechanical engineeringMechanical designElectrical schematicsTroubleshootingField Replaceable Unit (FRU) strategySystem reliability monitoringSupport documentation developmentProject managementProduct supportAutomation
Soft Skills
Self-motivatedTeam orientedHands-onVerbal communicationWritten communicationOrganizational skillsTime managementCritical thinkingAbility to work with limited supervisionCross-functional teamwork
Certifications
Bachelor's of Science in Engineering