Jobs2web

Field Product Support Engineer

Jobs2web

full-time

Posted on:

Location Type: Office

Location: Prachinburi • Thailand

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About the role

  • Provide world class support to IST Products
  • Collaborate with the field team, engineering (SW, ME and HW), product support engineering and repair operation regarding field issues and escalations
  • Lead and project management on field upgrades and NR projects
  • Analyze trends and identify opportunities to improve the reliability of our systems
  • Collaborate with design engineering on design in serviceability (DFS)
  • Develop a Field Replaceable Unit (FRU) strategy
  • Support system installation and work with install coordinator on required tools, resources, etc.
  • Assist in creating and reviewing support documents
  • Create and provide Product Training Documents together with our Techn Writer

Requirements

  • Bachelors of Science in Engineering (MFG/ME/EE), Electromechanical preferred
  • Minimum 3 years Relevant Industry Experience desired
  • Excellent verbal and written communication skills
  • Ability to work with cross-functional teams and team player
  • Critical thinking and the ability to troubleshoot complex issues
  • Technical Areas: Electromechanical, Embedded, Networking Product Support and automation experience is preferred
  • Storage Test, System Level Test or Semiconductor testing experience
  • Experienced in Technical Project Management
  • Travel expectations to Customer sites, Cebu and North reading
Benefits
  • annual health screening
  • dental
  • fitness/gym membership reimbursement
  • insurance
  • Provident Fund
  • ESPP and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ElectromechanicalEmbedded systemsNetworkingProduct supportAutomationStorage testSystem level testSemiconductor testingTechnical project managementField Replaceable Unit (FRU) strategy
Soft Skills
Verbal communicationWritten communicationCollaborationTeam playerCritical thinkingTroubleshootingProject management
Certifications
Bachelors of Science in Engineering