Jobs2web

Product Repair Manager

Jobs2web

full-time

Posted on:

Location Type: Office

Location: Lapu-Lapu City • Philippines

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About the role

  • Manage a repair business unit, a key role in making strategic decisions directly impacting the service organization’s profitability and ensuring customer satisfaction
  • Oversee the performance and effectiveness of repair business units/operations in alignment with company goals
  • Verify that targets set by the repair management team are both ambitious and achievable
  • Lead short‑term and long‑term company initiatives and strategies at both sitewide and organizational levels
  • Build and develop a high‑performing team while supporting individual growth
  • Champion organizational and strategic initiatives
  • Promote innovation and continuous improvement across repair operations
  • Review mid‑quarter and quarterly business performance for each repair business unit
  • Plan and execute resource requirements to ensure operational efficiency and customer satisfaction
  • Ensure cost‑effective operations that support the company’s profitability objectives
  • Review requests for asset purchases that support operational needs and customer delivery
  • Provide justification and secure approval from senior leadership for investments and resource additions
  • Respond to customer and internal field team concerns as the third‑level escalation point
  • Address and resolve customer issues thoroughly and promptly
  • Strengthen collaboration between repair operations and support teams

Requirements

  • Bachelor’s degree in Engineering (preferably ECE or IE)
  • At least 5 years of experience in a leadership role
  • Experience managing operations in manufacturing or service environments
  • Strong skills in planning, decision‑making, monitoring, root‑cause analysis, and problem‑solving
  • Proven capability in team development, empowerment, and performance management
  • Self‑driven with a solid grounding in professional principles and values
  • Excellent written and verbal communication skills
  • Proficiency with Microsoft Office tool.
Benefits
  • We are an equal-opportunity employer and value diversity at our company
  • We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status
  • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
planningdecision-makingmonitoringroot-cause analysisproblem-solvingteam developmentperformance management
Soft skills
leadershipcustomer satisfactioninnovationcontinuous improvementcollaborationcommunication
Certifications
Bachelor’s degree in EngineeringECEIE