Jobs for Lebanon

Customer Success, Customer Support

Jobs for Lebanon

full-time

Posted on:

Location Type: Remote

Location: Lebanon

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About the role

  • Respond to incoming customer inquiries using a customer support tool (Crisp)
  • Handle requests according to a well-defined procedure (refunds, reshipments, apologies, thank-yous...)
  • Escalate information to the team via Slack to identify potential bugs or issues in logistics or marketing
  • Use Crisp, Shopify (for refunds), Big Kids Logistique (internal logistics tool)
  • Communicate with the team via Slack and email

Requirements

  • Good command of French
  • Be detail-oriented and well organized
  • Be available at minimum from 9:00 AM to 5:00 PM
Benefits
  • Employees can work remotely
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
detail-orientedwell organized