Jobs for Lebanon

Customer Success Manager

• Respond to incoming customer inquiries using a customer support tool (Crisp)
• Handle requests according to a well-defined procedure (refunds, reshipments, apologies, thank-yous...)
• Escalate information to the team via Slack to identify potential bugs or issues in logistics or marketing
• Use Crisp, Shopify (for refunds), Big Kids Logistique (internal logistics tool)
• Communicate with the team via Slack and email

Customer Success, Customer Support