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Customer Service Administrator
Jobs for HumanityCustomer Service Administrator supporting a growing team with various administrative tasks. Maintaining records, coordinating communications, and assisting with project management and scheduling.
About the role
Key responsibilities & impact- Maintaining accurate records, databases and communication logs
- Updating trackers and project information
- Monitoring appointments, cancellations and access requests
- Recording and tracking enquiries and complaints
- Producing weekly and monthly reports
- Supporting project mobilisation and administration
- Preparing meeting agendas, minutes and action logs
- Managing diaries and supporting scheduling activities
- Providing general administrative support to the wider team
Requirements
What you’ll need- Previous administration experience
- Excellent communication skills, both written and verbal
- Highly organised and able to manage multiple tasks
- Strong attention to detail
- Confident using Microsoft Office, including Word, Excel and Outlook
- Ability to work well independently and as part of a team
- Enjoys providing excellent customer service
- Remains calm and professional when dealing with enquiries or complaints
Benefits
Comp & perks- Ongoing training and development
- Friendly and supportive team environment
- Long-term career opportunities within a growing business
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Record KeepingDatabase ManagementReport ProductionProject AdministrationMeeting Preparation
Soft Skills
Excellent Customer ServiceTeam CollaborationCalm Under PressureMulti-tasking