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Customer Service Administrator
Jobs for HumanityCustomer Service Administrator supporting a growing team with various administrative tasks. Maintaining records, coordinating communications, and assisting with project management and scheduling.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative capabilities with a focus on maintaining accurate records, managing schedules, and producing detailed reports. Proficient in Microsoft Office and excels in communication and customer service.
Highest-signal resume keywords
Administration ExperienceMicrosoft Office ProficiencyExcellent Communication SkillsStrong Attention to DetailOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Record KeepingDatabase ManagementReport ProductionProject AdministrationMeeting Preparation
Soft Skills
Excellent Customer ServiceTeam CollaborationCalm Under PressureMulti-tasking
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft Outlook
Industry Keywords
Administrative SupportCommunication LogsAppointment MonitoringEnquiry TrackingProject Mobilisation
About the role
Key responsibilities & impact- Maintaining accurate records, databases and communication logs
- Updating trackers and project information
- Monitoring appointments, cancellations and access requests
- Recording and tracking enquiries and complaints
- Producing weekly and monthly reports
- Supporting project mobilisation and administration
- Preparing meeting agendas, minutes and action logs
- Managing diaries and supporting scheduling activities
- Providing general administrative support to the wider team
Requirements
What you’ll need- Previous administration experience
- Excellent communication skills, both written and verbal
- Highly organised and able to manage multiple tasks
- Strong attention to detail
- Confident using Microsoft Office, including Word, Excel and Outlook
- Ability to work well independently and as part of a team
- Enjoys providing excellent customer service
- Remains calm and professional when dealing with enquiries or complaints
Benefits
Comp & perks- Ongoing training and development
- Friendly and supportive team environment
- Long-term career opportunities within a growing business