Customer Service Manager

Jobs for Humanity

Customer Service Manager leading a team in Salt Lake City for FIS Global. Drive operational excellence and ensure exceptional customer service standards.

Posted 7/2/2026full-timeRemote • Salt Lake City • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $29 per hourWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Lead, mentor, and motivate a team of customer service representatives to achieve performance targets and maintain high service standards
Develop and implement customer service strategies that enhance customer satisfaction and loyalty across all touchpoints
Monitor and analyze key performance metrics, including response times, resolution rates, and customer satisfaction scores, to identify improvement opportunities
Conduct regular performance reviews, provide constructive feedback, and create professional development plans for team members
Handle escalated customer issues with empathy and decisiveness, ensuring swift and satisfactory resolutions
Oversee the onboarding and training of new customer service staff, ensuring they are equipped with the knowledge and skills needed to succeed
Collaborate with other departments to streamline processes, improve customer experience, and address systemic issues
Customize and optimize customer service workflows and procedures to enhance efficiency and effectiveness
Maintain detailed records of customer interactions, complaints, and resolutions to identify trends and areas for improvement
Foster a positive team culture that emphasizes collaboration, continuous learning, and customer-focused values

Requirements

What you’ll need

3+ years of professional experience in customer service roles
2+ years of supervisory or management experience leading customer service teams
Proven expertise in customer service operations and best practices
Strong interpersonal and communication skills, with the ability to connect with diverse customer bases and team members
Excellent problem-solving and conflict resolution abilities
Proficiency with customer relationship management (CRM) software and related customer service tools
Demonstrated ability to analyze data and use insights to drive performance improvements
Strong organizational and time management skills with the ability to prioritize multiple tasks
Experience training and developing customer service staff
Knowledge of multi-channel customer support (phone, email, chat, social media)
Preferred: Experience with quality assurance programs and process improvement initiatives
Preferred: Customer service certification or relevant professional training

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Jobs for Humanity Website LinkedIn All Job Openings 11 - 50 employees Founded 2020 🤝 B2B 📚 Education 🎯 Recruiter B2B
Education
Recruitment Jobs for Humanity is an organization dedicated to promoting diversity and inclusion in the workforce by connecting underrepresented job seekers with employers. They focus on providing resources and training to enhance the hiring experience for individuals from marginalized groups, including those with disabilities, veterans, and minority communities. By facilitating equitable job opportunities, Jobs for Humanity aims to unlock untapped potential in the job market and foster inclusive hiring practices. Customer Service Manager Job not on LinkedIn 🔥 25 minutes ago ⛷️ Utah – Remote 💵 $20 - $28 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead, mentor, and motivate a team of customer service representatives to achieve performance targets and maintain high service standards
Develop and implement customer service strategies that enhance customer satisfaction and loyalty across all touchpoints
Monitor and analyze key performance metrics, including response times, resolution rates, and customer satisfaction scores, to identify improvement opportunities
Conduct regular performance reviews, provide constructive feedback, and create professional development plans for team members
Handle escalated customer issues with empathy and decisiveness, ensuring swift and satisfactory resolutions
Oversee the onboarding and training of new customer service staff, ensuring they are equipped with the knowledge and skills needed to succeed
Collaborate with other departments to streamline processes, improve customer experience, and address systemic issues
Customize and optimize customer service workflows and procedures to enhance efficiency and effectiveness
Maintain detailed records of customer interactions, complaints, and resolutions to identify trends and areas for improvement
Foster a positive team culture that emphasizes collaboration, continuous learning, and customer-focused values 🎯 Requirements
3+ years of professional experience in customer service roles
2+ years of supervisory or management experience leading customer service teams
Proven expertise in customer service operations and best practices
Strong interpersonal and communication skills, with the ability to connect with diverse customer bases and team members
Excellent problem-solving and conflict resolution abilities
Proficiency with customer relationship management (CRM) software and related customer service tools
Demonstrated ability to analyze data and use insights to drive performance improvements
Strong organizational and time management skills with the ability to prioritize multiple tasks
Experience training and developing customer service staff
Knowledge of multi-channel customer support (phone, email, chat, social media)
Preferred: Experience with quality assurance programs and process improvement initiatives
Preferred: Customer service certification or relevant professional training Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Customer Service StrategiesPerformance Metrics AnalysisConflict ResolutionProcess ImprovementMulti-Channel Customer Support

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-SolvingOrganizational SkillsTime Management

Certifications

Customer Service Certification