Customer Service Representative

Jobs for Humanity

Customer Service Representative for Smartway Energy engaging with customers and providing exceptional service. Responsible for managing customer inquiries and utilizing CRM tools to enhance satisfaction.

Posted 5/27/2026full-timeRemote • Maryland • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Engaging with customers, documenting and providing advice on customer needs using our established workflow.
Coordinate and dispatch work orders to stores as needed.
Advising on services that align with customer needs and preferences.
Addressing customer inquiries regarding service outcomes, providing detailed explanations and recommendations to maximize customer satisfaction.
Managing and maintaining accurate records of customer interactions, sales activities, and service appointments using our CRM system.
Communicating updates to customers regarding changes in service timelines readiness.
Never missing an opportunity to help customers.

Requirements

What you’ll need

Strong communication skills with the ability to engage confidently and persuasively with customers.
Demonstrated ability to work independently in a fast-paced environment while delivering exceptional customer service.
Proficiency in CRM software and basic computer skills.
Meet or exceed the National Average Typing speed, based on Words Per Minute of 40 or above.
Strong phone presence and experience handling dozens of calls per day.
Ability to multi-task, prioritize, and manage time effectively.
Excellent verbal and written communications skills.

Benefits

Comp & perks

Ongoing training and development opportunities to enhance your skills and knowledge.
Opportunities for career advancement and professional growth.
A supportive team environment that encourages collaboration and open communication.
A fully remote opportunity that allows you to work from the comfort of your own home.
A commitment to work-life balance and flexibility.
A culture that values diversity, equity, and inclusion

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM softwarebasic computer skillstyping speed

Soft Skills

communication skillscustomer serviceindependent workmulti-taskingtime managementverbal communicationwritten communicationpersuasivenessengagement