Senior Customer Success Agent – LATAM

Jobs for Humanity

Senior Customer Success Agent delivering support experiences for residents across LATAM markets. Primary point of contact for inquiries, ensuring timely issue resolution through multiple channels.

Posted 5/18/2026full-timeRemote • 💃 Anywhere in Latin AmericaSenior💰 $21 - $25 per hourWebsite

About the role

Key responsibilities & impact

Deliver professional and timely support to residents via chat, email, and resident portal channels
Act as the primary liaison for resident inquiries, concerns, and service-related requests
Receive, document, and coordinate maintenance requests with internal departments
Resolve apartment-related concerns, complaints, and general service inquiries
Investigate and address billing discrepancies with accuracy and professionalism
Maintain accurate records of customer interactions and case updates within CRM systems
Utilize SAP and internal platforms to monitor, update, and manage service tickets
Conduct follow-ups to ensure complete issue resolution and resident satisfaction
Escalate complex or high-priority concerns to the appropriate teams when necessary
Consistently meet service-level expectations related to response times, quality, and customer satisfaction metrics

Requirements

What you’ll need

Proven experience in customer service, customer success, helpdesk, or support operations
Experience handling high-volume chat and email support interactions
Working knowledge of SAP and CRM platforms
Strong verbal and written communication skills
Excellent organizational and multitasking abilities
Ability to manage competing priorities in a fast-paced environment
Bilingual proficiency (English and Spanish preferred)
Experience supporting LATAM customers or residents
Familiarity with ticketing systems and service request workflows

Benefits

Comp & perks

Opportunities to learn and develop every day through a wide range of programs.
Internal digital platforms that promote self-learning.
Development programs according to Leadership skills.
Specialized training according to the role.
Learning experiences with internal and external providers.
Recognition programs for seniority, behavior, leadership, moments of life, among others.
Financial wellness programs to help you reach your goals in all stages of life.
Flexibility program for work-life balance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicehelpdesksupport operationsSAPCRM platformsticketing systemsservice request workflows

Soft Skills

verbal communicationwritten communicationorganizational abilitiesmultitaskingmanaging competing prioritiesprofessionalismcustomer satisfaction