Senior Customer Success Agent – LATAM

Jobs for Humanity

Senior Customer Success Agent delivering exceptional support experiences for LATAM residents. Acting as the primary contact for inquiries and ensuring timely resolution through various channels.

Posted 5/18/2026full-timeRemote • 💃 Anywhere in Latin AmericaSenior💰 $21 - $25 per hourWebsite

About the role

Key responsibilities & impact

Deliver professional and timely support to residents via chat, email, and resident portal channels.
Act as the primary liaison for resident inquiries, concerns, and service-related requests.
Receive, document, and coordinate maintenance requests with internal departments.
Resolve apartment-related concerns, complaints, and general service inquiries.
Investigate and address billing discrepancies.
Maintain accurate records of customer interactions and case updates within CRM systems.
Utilize SAP and internal platforms to monitor and manage service tickets.
Conduct follow-ups to ensure complete issue resolution and resident satisfaction.
Escalate complex concerns to the appropriate teams when necessary.
Consistently meet service-level expectations related to response times and quality.

Requirements

What you’ll need

Proven experience in customer service, customer success, helpdesk, or support operations.
Experience handling high-volume chat and email support interactions.
Working knowledge of SAP and CRM platforms.
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Ability to manage competing priorities in a fast-paced environment.
Bilingual proficiency (English and Spanish preferred).
Experience supporting LATAM customers or residents.
Familiarity with ticketing systems and service request workflows.

Benefits

Comp & perks

Opportunities to learn and develop every day through a wide range of programs.
Internal digital platforms that promote self-learning.
Development programs according to Leadership skills.
Specialized training according to the role.
Learning experiences with internal and external providers.
Recognition programs for seniority, leadership, moments of life, among others.
Financial wellness programs.
Flexibility program to balance personal and work life.
WellnessLine and thousands of Agreements and Discounts for families.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecustomer successhelpdesksupport operationshigh-volume chat supporthigh-volume email supportbilingual proficiencyticketing systemsservice request workflows

Soft Skills

verbal communicationwritten communicationorganizational abilitiesmultitaskingability to manage competing prioritiesfast-paced environment