IT Helpdesk Technician

Jobs for Humanity

IT Helpdesk Technician ensuring smooth tech support and user onboarding at RRS Group, specializing in real estate services. Responsibilities include managing helpdesk tickets and coordinating onboarding for new hires.

Posted 5/12/2026full-timeRemote • 🇨🇴 ColombiaJuniorWebsite

About the role

Key responsibilities & impact

Manage user mailboxes, distribution lists, and shared mailboxes in 365 Administration.
Implement and manage MFA for users to enhance security.
Manage provision access for all company applications, ensuring users have the appropriate permissions.
Coordinate the onboarding process, ensuring all IT requirements are set up for new hires.
Configure and prepare new and existing PCs for deployment, ensuring all software meets company standards.
Install, update, and troubleshoot software applications as needed.
Triage incoming helpdesk tickets and assign them based on priority and expertise needed.
Resolve Level 1 to Level 2 support tickets, escalating as needed.

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, or a related field.
1–3 years of experience in IT support or helpdesk roles.
Familiarity with Microsoft 365 administration, including Exchange, MFA, and user provisioning.
Working knowledge of IT hardware, Windows OS, and common enterprise software.

Benefits

Comp & perks

Opportunities to learn and develop every day through a wide range of programs.
Internal digital platforms that promote self-learning.
Development programs according to Leadership skills.
Specialized training according to the role.
Learning experiences with internal and external providers.
Recognition programs for seniority, behavior, leadership, moments of life, among others.
Financial wellness programs that will help you reach your goals in all stages of life.
A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
Benefits for families including WellnessLine, thousands of Agreements and Discounts, Scholarship programs for children, Aid Plans for different moments of life, among others.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft 365 administrationMFA implementationuser provisioningIT supporthelpdesk supportsoftware installationsoftware troubleshootingWindows OSIT hardware

Soft Skills

coordinationproblem-solvingcommunicationprioritization

Certifications

Bachelor’s degree in Information TechnologyBachelor’s degree in Computer Science