IT Helpdesk Technician

Jobs for Humanity

IT Helpdesk Technician with RRS Group resolving tech issues and handling onboarding processes for new hires. Collaborating on IT projects and maintaining documentation for a smooth IT experience.

Posted 5/12/2026full-timeRemote • 🇿🇦 South AfricaJuniorWebsite

About the role

Key responsibilities & impact

Manage user mailboxes, distribution lists, and shared mailboxes
Implement and manage MFA for users to enhance security.
Manage provision access for all company applications, ensuring users have the appropriate permissions.
Maintain records of access levels and update them based on role changes or organizational requirements.
Coordinate the onboarding process, ensuring all IT requirements are set up for new hires.
Configure and prepare new and existing PCs for deployment, ensuring all software and configurations meet company standards.
Install, update, and troubleshoot software applications as needed.
Ensure all software licenses are managed and compliant with company policies.
Provide support and training for end users on the effective use of software applications.
Triage incoming helpdesk tickets and assign them based on priority and expertise needed.
Monitor ticket queues and escalate issues as needed to ensure timely resolution.
Resolve Level 1 to Level 2 support tickets, ranging from basic troubleshooting to more complex IT issues.
Escalate Level 2 problem tickets and Level 3 tickets as needed.

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, or a related field.
1–3 years of experience in IT support or helpdesk roles.
Familiarity with Microsoft 365 administration, including Exchange, MFA, and user provisioning.
Working knowledge of IT hardware, Windows OS, and common enterprise software.

Benefits

Comp & perks

Opportunities to learn and develop every day through a wide range of programs.
Internal digital platforms that promote self-learning.
Development programs according to Leadership skills.
Specialized training according to the role.
Learning experiences with internal and external providers.
Recognition programs for seniority, behavior, leadership, moments of life, among others.
Financial wellness programs that will help you reach your goals in all stages of life.
A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
WellnessLine, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

MFAuser provisioningsoftware installationsoftware troubleshootingWindows OSIT hardwarehelpdesk supportticket triageLevel 1 supportLevel 2 support

Soft Skills

communicationtrainingorganizationproblem-solvingtime management