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IT Helpdesk Technician
Jobs for HumanityIT Helpdesk Technician at RRS Group resolving IT issues and supporting employee onboarding. Involvement in software support and Microsoft 365 administration.
About the role
Key responsibilities & impact- Manage user mailboxes, distribution lists, and shared mailboxes.
- Implement and manage MFA for users to enhance security.
- Manage provision access for all company applications, ensuring users have appropriate permissions.
- Coordinate the onboarding process for new hires.
- Configure and prepare new and existing PCs for deployment.
- Install, update, and troubleshoot software applications as needed.
- Triage and assign incoming helpdesk tickets based on priority.
- Resolve Level 1 to Level 2 support tickets.
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1–3 years of experience in IT support or helpdesk roles.
- Familiarity with Microsoft 365 administration, including Exchange, MFA, and user provisioning.
- Working knowledge of IT hardware, Windows OS, and common enterprise software.
Benefits
Comp & perks- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- Recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs.
- Flexibility program to balance personal and work life.
- Family benefits including WellnessLine, agreements, discounts, scholarship programs for children, aid plans.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
MFAuser provisioningWindows OSIT supporthelpdesk supportsoftware troubleshootingPC configurationsoftware installationticket triageLevel 1 support
Soft Skills
communicationorganizationproblem-solvingcoordination
Certifications
Bachelor’s degree in Information TechnologyBachelor’s degree in Computer Science