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IT Helpdesk Technician
Jobs for HumanityIT Helpdesk Support role at RRS Group focusing on resolving tech issues and managing system access. Engage in exciting IT projects and provide top-notch support to employees.
About the role
Key responsibilities & impact- Manage user mailboxes, distribution lists, and shared mailboxes.
- Implement and manage MFA for users to enhance security.
- Manage provision access for all company applications.
- Coordinate the onboarding process, ensuring all IT requirements are set up for new hires.
- Configure and prepare new and existing PCs for deployment.
- Install, update, and troubleshoot software applications as needed.
- Triage incoming helpdesk tickets and assign them based on priority.
- Resolve Level 1 to Level 2 support tickets.
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1–3 years of experience in IT support or helpdesk roles.
- Familiarity with Microsoft 365 administration, including Exchange, MFA, and user provisioning.
- Working knowledge of IT hardware, Windows OS, and common enterprise software.
Benefits
Comp & perks- Opportunities to learn and develop every day through a wide range of programs.
- Internal digital platforms that promote self-learning.
- Development programs according to Leadership skills.
- Specialized training according to the role.
- Learning experiences with internal and external providers.
- Recognition programs for seniority, behavior, leadership, moments of life, among others.
- Financial wellness programs to help you reach your goals in all stages of life.
- A flexibility program that allows you to balance your personal and work life.
- Family benefits such as our WellnessLine, thousands of Agreements and Discounts, Scholarship programs for children, Aid Plans for different moments of life, among others.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
MFAuser provisioningWindows OSIT supporthelpdesk supportsoftware installationsoftware troubleshootingPC configurationmailbox managementticket triage
Soft Skills
coordinationproblem-solvingcommunicationprioritizationcustomer service