IT Helpdesk Technician

Jobs for Humanity

IT Helpdesk Technician providing support and troubleshooting for RRS Group's IT systems and users. Involves onboarding of new hires, software support, and managing helpdesk tickets.

Posted 5/12/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage user mailboxes, distribution lists, and shared mailboxes.
Implement and manage MFA for users to enhance security.
Manage provision access for all company applications, ensuring users have the appropriate permissions.
Coordinate the onboarding process, ensuring all IT requirements are set up for new hires.
Install, update, and troubleshoot software applications as needed.
Triage incoming helpdesk tickets and assign them based on priority and expertise needed.
Resolve Level 1 to Level 2 support tickets, ranging from basic troubleshooting to more complex IT issues.

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, or a related field.
1–3 years of experience in IT support or helpdesk roles.
Familiarity with Microsoft 365 administration, including Exchange, MFA, and user provisioning.
Working knowledge of IT hardware, Windows OS, and common enterprise software.

Benefits

Comp & perks

Opportunities to learn and develop every day through a wide range of programs.
Internal digital platforms that promote self-learning.
Development programs according to Leadership skills.
Specialized training according to the role.
Learning experiences with internal and external providers.
Recognition programs for seniority, behavior, leadership, moments of life, among others.
Financial wellness programs that will help you reach your goals in all stages of life.
A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
WellnessLine, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

user mailbox managementdistribution list managementshared mailbox managementmulti-factor authentication (MFA)user provisioningsoftware installationsoftware troubleshootinghelpdesk supportLevel 1 supportLevel 2 support

Soft Skills

coordinationproblem-solvingprioritizationcommunicationcustomer service

Certifications

Bachelor’s degree in Information TechnologyBachelor’s degree in Computer Science