Customer Support Agent – PST/EST Timezone

JobHire.AI

Customer Support Agent engaging users via chat and calls to enhance their job search experience. Focus on proactive outreach and guidance during critical early job search phases.

Posted 5/25/2026full-timeRemote • 🇵🇪 PeruJuniorMid-Level💰 $12,000 - $18,000 per yearWebsite

About the role

Key responsibilities & impact

Proactively engage users via **chat** and **calls** during onboarding and early usage;
Reach out to users showing low activity or early churn signals and help them get back on track;
Act as a **human recovery layer**: understand user frustration, diagnose issues, and rebuild trust through real conversation;
Help users understand what can be improved to get better results, using clear and empathetic communication;
Recommend profile, CV, or job search improvements, including relevant paid add-ons (e.g. resume review) when they add real value;
Share user feedback and recurring patterns with Product to improve the overall customer experience.

Requirements

What you’ll need

Have 2**+ years** of experience in customer success, sales, account management, or support-driven sales with **US-based customers**;
Fluent/Native **English** and **Russian**;
Ability to work 40 hours per week in the **USA time zone;**
Comfortable working **proactively**, not waiting for tickets;
Strong persuasion, negotiation, and objection-handling skills;
Data-driven mindset: you care about conversion, retention, and unit economics;
Comfortable working with daily targets, funnels, and KPIs;
High-speed internet connection (VPN-free).

Benefits

Comp & perks

JobHire.AI is **mission-driven, fastest-growing, and profitable global company**.
Amazing opportunity to shape the experience of a product that directly improves people’s careers and lives.
Brilliant team of the strongest A players from McKinsey, Nexters, Gett, Glovo.
Remote work - work/life balance.
Competitive package ($12000-18000).
Paid 38 days Off (vacation + local holidays) and sick leave.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successsalesaccount managementsupport-driven salesdata-driven mindsetconversionretentionunit economicsKPI

Soft Skills

proactivepersuasionnegotiationobjection-handlingempathetic communicationuser engagementtrust rebuilding