Customer Support Agent – PST/EST Timezone

JobHire.AI

Customer Support Agent proactively engaging users for JobHire.ai's career improvement platform. Focused on user retention, support, and enhancing user experience during initial usage.

Posted 5/25/2026full-timeRemote • 🇬🇹 GuatemalaJuniorMid-Level💰 $12,000 - $18,000 per yearWebsite

About the role

Key responsibilities & impact

Proactively engage users via **chat** and **calls** during onboarding and early usage;
Reach out to users showing low activity or early churn signals and help them get back on track;
Act as a **human recovery layer**: understand user frustration, diagnose issues, and rebuild trust through real conversation;
Help users understand what can be improved to get better results, using clear and empathetic communication;
Recommend profile, CV, or job search improvements, including relevant paid add-ons (e.g. resume review) when they add real value;
Share user feedback and recurring patterns with Product to improve the overall customer experience.

Requirements

What you’ll need

Have 2+ years of experience in customer success, sales, account management, or support-driven sales with **US-based customers**;
Fluent/Native **English** and **Russian**;
Ability to work 40 hours per week in the **USA time zone;**
Comfortable working **proactively**, not waiting for tickets;
Strong persuasion, negotiation, and objection-handling skills;
Data-driven mindset: you care about conversion, retention, and unit economics;
Comfortable working with daily targets, funnels, and KPIs;
High-speed internet connection (VPN-free).

Benefits

Comp & perks

JobHire.AI is **mission-driven, fastest-growing, and profitable global company**.
Amazing opportunity to shape the experience of a product that directly improves people’s careers and lives.
Brilliant team of the strongest A players from McKinsey, Nexters, Gett, Glovo.
Remote work - work/life balance.
Competitive package ($12000-18000).
Paid 38 days Off (vacation + local holidays) and sick leave.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successsalesaccount managementsupport-driven salesdata-driven mindsetconversionretentionunit economicsKPI managementtarget achievement

Soft Skills

proactive communicationpersuasionnegotiationobjection handlingempathytrust buildinguser engagementproblem diagnosisclear communicationuser feedback analysis