Customer Support Agent

JobHire.AI

full-time

Posted on: 4/14/2026

Location Type: Remote

Location: Brazil

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💰 $12,000 - $18,000 per year

About the role

Efficiently handle a large number of **chats** and **calls** (no cold calling) with a strong focus on quality;
Proactively provide in-depth details about our product, address customer concerns and objections diligently, ensuring their satisfaction;
Guide users through onboarding and activation flows, educate customers to ensure successful product usage;
Use selling techniques to offer our additional products (e.g. resume review) to existing customers, convert support interactions into successful payments if there’s such opportunity;
Act as the first line of retention, identifying early churn signals during customer interactions, share insights and feedback with the team to improve retention and customer experience.

**2+ years** of proven experience in customer support, customer success, or support-driven sales, working with **US-based customers.**
Fluent English and Russian.
Exceptional communication, problem-solving and negotiation skills (clear, friendly, confident)
Comfortable working with KPIs and performance metrics
Customer-centric mindset with a business-oriented approach
High-speed internet connection (VPN free)

Benefits

JobHire.AI is **mission-driven, fastest-growing, and profitable global company**.
Amazing opportunity to shape the experience of a product that directly improves people’s careers and lives.
Brilliant team of the strongest A players from McKinsey, Nexters, Gett, Glovo.
Remote work - work/life balance.
Competitive package ($12000-18000).
Paid 38 days Off (vacation + local holidays) and sick leave.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supportcustomer successsupport-driven salesKPI managementperformance metrics

Soft Skills

communicationproblem-solvingnegotiationcustomer-centric mindsetbusiness-oriented approach