Customer Support Agent – PST-EST timezone

JobHire.AI

Customer Support Agent proactively engaging users and efficiently handling support interactions at JobHire.ai. Responsible for onboarding, retention insights, and contributing to user satisfaction metrics.

Posted 4/14/2026full-timeRemote • 🇲🇽 MexicoJuniorMid-Level💰 $12,000 - $18,000 per yearWebsite

About the role

Key responsibilities & impact

Efficiently handle a large number of **chats** and **calls** (no cold calling) with a strong focus on quality;
Proactively provide in-depth details about our product, address customer concerns and objections diligently, ensuring their satisfaction;
Guide users through onboarding and activation flows, educate customers to ensure successful product usage;
Use selling techniques to offer our additional products (e.g. resume review) to existing customers, convert support interactions into successful payments if there’s such opportunity;
Act as the first line of retention, identifying early churn signals during customer interactions, share insights and feedback with the team to improve retention and customer experience.

Requirements

What you’ll need

**2+ years** of proven experience in customer support, customer success, or support-driven sales, working with **US-based customers.**
Fluent English and Russian.
Exceptional communication, problem-solving and negotiation skills (clear, friendly, confident)
Comfortable working with KPIs and performance metrics
Customer-centric mindset with a business-oriented approach
High-speed internet connection (VPN free)

Benefits

Comp & perks

JobHire.AI is **mission-driven, fastest-growing, and profitable global company**.
Amazing opportunity to shape the experience of a product that directly improves people’s careers and lives.
Brilliant team of the strongest A players from McKinsey, Nexters, Gett, Glovo.
Remote work - work/life balance.
Competitive package ($12000-18000).
Paid 38 days Off (vacation + local holidays) and sick leave.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportcustomer successsupport-driven salesKPI managementperformance metrics

Soft Skills

communicationproblem-solvingnegotiationcustomer-centric mindsetbusiness-oriented approach