JobHire.AI

Customer Support Agent – PST-EST timezone

JobHire.AI

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Salary

💰 $12,000 - $18,000 per year

About the role

  • Efficiently handle a large number of **chats** and **calls** (no cold calling) with a strong focus on quality;
  • Proactively provide in-depth details about our product, address customer concerns and objections diligently, ensuring their satisfaction;
  • Guide users through onboarding and activation flows, educate customers to ensure successful product usage;
  • Use selling techniques to offer our additional products (e.g. resume review) to existing customers, convert support interactions into successful payments if there’s such opportunity;
  • Act as the first line of retention, identifying early churn signals during customer interactions, share insights and feedback with the team to improve retention and customer experience.

Requirements

  • **2+ years** of proven experience in customer support, customer success, or support-driven sales, working with **US-based customers.**
  • Fluent English and Russian.
  • Exceptional communication, problem-solving and negotiation skills (clear, friendly, confident)
  • Comfortable working with KPIs and performance metrics
  • Customer-centric mindset with a business-oriented approach
  • High-speed internet connection (VPN free)
Benefits
  • JobHire.AI is **mission-driven, fastest-growing, and profitable global company**.
  • Amazing opportunity to shape the experience of a product that directly improves people’s careers and lives.
  • Brilliant team of the strongest A players from McKinsey, Nexters, Gett, Glovo.
  • Remote work - work/life balance.
  • Competitive package ($12000-18000).
  • Paid 38 days Off (vacation + local holidays) and sick leave.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportcustomer successsupport-driven salesKPI managementperformance metrics
Soft Skills
communicationproblem-solvingnegotiationcustomer-centric mindsetbusiness-oriented approach