JobHire.AI

Customer Success Manager

JobHire.AI

full-time

Posted on:

Location Type: Remote

Location: Cyprus

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About the role

  • Run high-impact conversations via chat and calls with at-risk or high-value users.
  • Lead complex human recovery cases.
  • Identify root causes of churn, dissatisfaction, and low activation.
  • Gather structured feedback and convert insights into product/UX improvements.
  • Design and optimize automated onboarding & recovery flows.
  • Launch behavioral lifecycle campaigns (low activity, no interviews, etc.).
  • Configure and improve Intercom campaigns, triggers, segmentation, tagging.
  • Improve messaging clarity, positioning, and perceived value.
  • Experiment with A/B testing in activation and recovery funnels.
  • Use light no-code / low-code tools and AI (LLMs, prompt design, vibe coding) to improve workflows.
  • Turn manual patterns into scalable automation.

Requirements

  • Have 3+ years of experience in customer success, sales, account management, or support-driven sales with US-based customers.
  • Fluent English and Russian.
  • Ability to work 40 hours per week in the USA time zone or USA+EU.
  • Comfortable working proactively, not waiting for tickets.
  • Strong persuasion, negotiation, and objection-handling skills.
  • Data-driven mindset: you care about conversion, retention, and unit economics.
  • Comfortable working with daily targets, funnels, and KPIs.
  • High-speed internet connection (VPN-free).
Benefits
  • JobHire.AI is mission-driven, fast-moving, and profitable.
  • You’ll shape the experience of a product that directly improves people’s careers and lives.
  • Brilliant team of the strongest A players from McKinsey, Nexters, Gett, Glovo.
  • Remote work - work/life balance.
  • Competitive package.
  • 38 days Off (vacation + local holidays) and sick leave.
  • You’ll have massive ownership and leverage from day one - ownership/freedom.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
A/B testingno-code toolslow-code toolsAIprompt designvibe codingautomationcustomer successsalesaccount management
Soft Skills
persuasionnegotiationobjection-handlingdata-driven mindsetproactive workcommunicationfeedback gatheringproblem-solvinguser engagementinsight conversion