Customer Support Manager – Product Support

Jobber

Manager of Product Support at Jobber empowering a team to enhance customer experience. Collaborating across departments to address customer needs through effective support.

Posted 6/15/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$87,700 - CA$118,800 per yearWebsite

About the role

Key responsibilities & impact

Manage an initial team of 10-12 individuals and optimize results through effective performance management planning
Identify recurring behavioural patterns across your team and coach to root cause
Navigate escalated customer situations using sound judgment
Build and iterate on performance management frameworks in evolving environments
Drive both qualitative and quantitative results to ensure high customer satisfaction scores
Collaborate with other leaders and departments to provide informed support

Requirements

What you’ll need

Recent experience managing in a high-volume customer support or contact centre environment
Tested and mature coaching and leadership frameworks
Experience driving impact at scale, beyond immediate direct reports
A track record of ambitious career growth and exceptional customer support
Strong communication and relationship building abilities
A genuine connection to helping small businesses succeed

Benefits

Comp & perks

Health insurance
Retirement savings matching
Equity rewards
Annual stipends for health and wellness
Extended health package with fully paid premiums
Dedicated talent development program for career coaching and development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

performance managementcoachingjudgmentcollaborationcommunicationrelationship building