Key Account Manager

Jobber

Key Account Manager managing key client relationships and driving payment processing growth at Jobber. Leading strategic planning sessions and optimizing the customer experience.

Posted 5/14/2026full-timeVancouver • 🇨🇦 CanadaMid-LevelSenior💰 CA$60,000 per yearWebsite

About the role

Key responsibilities & impact

Manage a portfolio of ~300 high-value accounts, focused on three core outcomes: retaining customers and preventing churn, growing Gross Payment Volume (the dollar amount processed through Jobber Payments), and upselling plan upgrades and add-ons that create real value
Drive GPV growth across your portfolio by identifying value opportunities for clients to process more through Jobber Payments
Build deep, consultative relationships with key clients - acting as a strategic partner, not just a point of contact
Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber's products and services, particularly those related to payments
Guide customers to take action, bringing a bias toward live problem-solving on calls
Identify and drive upsell and cross-sell opportunities, with a focus on expansion and increasing customer lifetime value
Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value as well as cross sell other potential Jobber products
Collaborate with other departments within Jobber, such as product, risk, and support, to ensure a seamless and consistent customer experience
Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests
Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members

Requirements

What you’ll need

Demonstrated success in account management, customer success, or sales in a B2B software environment (fintech experience preferred)
Proven track record of over-achieving and exceeding revenue targets and retention goals - we’re looking for people who have exceeded 100% of their target for the last 6+ months.
Excellent communication, presentation, and negotiation skills
Strong analytical and problem-solving skills
Ability to work independently and as part of a team
Client-focused consultative mindset
Proficiency with the challenger sales methodology
Familiarity with Jobber's products and services
Experience working with or in the home services industry (Nice To Have)

Benefits

Comp & perks

Health and wellness stipends
Retirement savings matching
Extended health package with fully paid premiums for body and mind
Stock options
Career coaching and opportunities for career development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementcustomer successsalesB2B softwarerevenue targetsretention goalsanalytical skillsproblem-solving skillschallenger sales methodologyJobber products

Soft Skills

communication skillspresentation skillsnegotiation skillsclient-focused mindsetconsultative relationshipsindependent workteam collaborationmentoringcoachingstrategic planning