Partner Manager, Channel Partnerships – Success

Jobber

Partner Manager managing relationships with channel partners at Jobber. Focused on partner engagement, growth, and strategic collaboration across teams.

Posted 5/8/2026full-timeToronto • 🇨🇦 CanadaJunior💰 CA$109,976 - CA$148,798 per yearWebsite

About the role

Key responsibilities & impact

Own and drive alignment with the Director, Partnerships on customer goals, training focus, and success metrics, ensuring clarity on outcomes and proactively identifying gaps or risks
Identify and lead partner expansion opportunities through insight-driven joint business plans, including new markets/geographies, upsell and cross-sell strategies
Design and lead execution of tailored onboarding strategies in partnership with CSMs, aligning to partner org structures and long-term success outcomes
Own partner health and performance by monitoring key product metrics, proactively identifying risks, and driving action plans to improve retention and engagement
Lead cross-functional reviews with Sales and other teams to identify expansion, referral opportunities, and systemic customer pain points, and drive aligned action plans
Own and deepen strategic partner relationships, acting as a trusted advisor and primary point of contact for complex or high-value partnerships
Lead and evolve quarterly business reviews (QBRs), delivering insights, aligning on strategic priorities, and driving measurable outcomes and optimization plans
Advocate for partners by synthesizing and translating feedback into actionable insights that influence internal priorities and partner strategy
Own enablement of partners on new product features, ensuring adoption aligns with partner goals and drives measurable value
Drive adoption and optimization of Jobber Payments across partners by identifying opportunities, removing blockers, and influencing partner behavior
Develop deep product expertise and apply it to advise partners and internal stakeholders on best-fit solutions and tradeoffs
Analyze market, industry, and competitive trends to inform partnership strategy and identify new opportunities for growth
Influence partner GTM prioritization by building strong, trust-based relationships and aligning on shared strategic outcomes
Lead cross-functional collaboration to drive execution of partnership initiatives, ensuring alignment with business objectives and partner success

Requirements

What you’ll need

Proven years experience in a partnership/business development/account management role
To be dynamic. Both partner and Success-minded, having the ability to develop strong relationships with external partners – after the close of the new deal, you are the Jobber go-to person for everything!
To be strategic. You understand what’s at stake, both in the long & short-terms and build a strategy and tactical plan to help you get to where we need to be.
To be results oriented. You are most comfortable in work environments which are outcome-oriented and merit-based.
To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you're quick at thinking on your feet.
To have a strong and confident communication style. You have the ability to actively listen and consult with our partners, and get a true understanding of who they are and what they need (especially when they don’t know what they want!).
To thrive in a fast-paced environment. You know how to multitask with the best of them and can balance multiple projects at once.
Enjoys rolling up their sleeves in a fast-paced startup environment and getting things done
Is able to work cross-functionally with many teams and multi-task with a sense of urgency
Has impeccable attention to detail, follow-through, and resourcefulness
Demonstrate exceptional problem-solving skills and the ability to navigate challenges creatively and efficiently
Willing to regularly travel to conferences and partner on-sites.

Benefits

Comp & perks

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind
Matching in RRSP, TFSA or FHSA
Stock options
A dedicated Talent Development team
Access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship buildingstrategic thinkingresults orientationproblem-solvingcommunicationmultitaskingattention to detailresourcefulnessadaptabilitycollaboration