Senior Product Designer, Customer Experience

Jobber

Senior Product Designer creating customer experiences for a SaaS platform supporting home service providers. Focusing on onboarding and trial activation to ensure value discovery and intuitive interactions.

Posted 5/4/2026full-timeVancouver • 🇨🇦 CanadaSenior💰 CA$125,800 - CA$170,100 per yearWebsite

About the role

Key responsibilities & impact

Design the end-to-end trial and activation experience, from sign-up through a customer’s first successful interactions with Jobber.
Shape how new customers discover and understand the product, helping them explore key features and workflows during trial.
Partner closely with Product Managers, Engineers, and AI teams to design personalized onboarding and discovery experiences.
Define how AI-powered recommendations, insights, and guidance show up in ways that feel helpful, transparent, and trustworthy.
Use qualitative and quantitative insights to understand new customer behavior and identify opportunities to improve early adoption.
Lead design work that connects marketing, sign-up, onboarding, and in-product experiences into a more cohesive journey.
Translate complex workflows into clear, approachable experiences for small business owners.
Create scalable design solutions using research, journey mapping, wireframes, interaction design, and polished UI.
Collaborate with Content Design and Design Systems to create clear guidance, useful product education, and cohesive patterns.
Advocate for high-quality design and contribute to raising the craft across the Customer Experience design team.
Mentor and collaborate with other designers, helping strengthen design thinking and customer empathy across the team.

Requirements

What you’ll need

5+ years of experience designing SaaS products, ideally in growth, onboarding, activation, or other early product experiences.
Strong product thinking and can connect customer needs, business goals, and technical constraints to thoughtful design decisions.
Comfortable with experimentation, testing, funnel thinking, and using product and behavioural data to improve activation outcomes.
Strong craft across UX, interaction design, and polished UI, with the ability to take work from research through to shipped product.
Highly proficient in Figma and confident using modern design workflows (we use Figma, FigJam, ChatGPT, Cursor).
Experience working closely with Product Managers, Engineers, AI teams, and Content Design to align stakeholders and deliver high-quality customer experiences.
Experience designing personalized or AI-assisted product experiences in ways that feel helpful and trustworthy.
Strong communicator who can facilitate design reviews, challenge ideas constructively, and advocate for high standards.
A portfolio that demonstrates strong UX thinking, interaction design, and visual craft.

Benefits

Comp & perks

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind
Matching in RRSP, TFSA or FHSA, and stock options
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UX designinteraction designUI designjourney mappingwireframingresearchproduct designSaaS designAI-assisted product experiencesdata analysis

Soft Skills

product thinkingcommunicationcollaborationmentoringcustomer empathyadvocacy for design qualityfacilitationconstructive feedbackproblem-solvingcreativity