Build strong, trust-based relationships between Jobber and our key customers
Lead deep discovery conversations to understand each customer’s business goals, challenges, and operating environment
Guide customers through complex onboarding activities, including data migration, third-party integrations, digital payments, and team enablement
Deliver tailored onboarding experiences through 1-to-1 training, proactive outreach, email campaigns, and group sessions
Clearly articulate the value of Jobber’s products, features, services, and partner ecosystem in ways that resonate with each customer
Partner cross-functionally with Product, Engineering, Sales, and Customer Success to share insights, customer feedback, and improvement opportunities
Contribute to the optimization of internal onboarding processes and scalable best practices
Stay current on Jobber product updates, industry trends, and evolving customer needs
Act as a role model on the team by operating with integrity, accountability, and a commitment to excellence
Develop deep expertise in supporting home service businesses and become a thought leader in this space

Requirements

Proven experience in customer onboarding, account management, customer success, or a similar customer-facing role within a B2B SaaS or fintech environment
Strong communication skills, with confidence engaging executive-level stakeholders in both 1-to-1 and group settings
The ability to influence and persuade by clearly connecting solutions to customer needs and outcomes
A solid understanding of cloud-based technologies and SaaS fundamentals
Strong analytical and troubleshooting skills, with a proactive approach to problem solving
Excellent time management and prioritization skills in a fast-paced, high-impact environment
High attention to detail and accountability in documenting work and customer progress
A strategic mindset — you can see what’s coming next and translate it into thoughtful onboarding plans
Comfort operating in ambiguity and adapting when priorities or paths forward evolve

Benefits

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind
matching in RRSP, TFSA or FHSA
stock options
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer onboardingaccount managementcustomer successcloud-based technologiesSaaS fundamentalsdata migrationthird-party integrationsdigital paymentsanalytical skillstroubleshooting skills

Soft Skills

communication skillsinfluencepersuasiontime managementprioritizationattention to detailaccountabilitystrategic mindsetadaptabilityintegrity