Key Account Onboarding Specialist
Jobber
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$71,700 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Build strong, trust-based relationships between Jobber and our key customers
- Lead deep discovery conversations to understand each customer’s business goals, challenges, and operating environment
- Guide customers through complex onboarding activities, including data migration, third-party integrations, digital payments, and team enablement
- Deliver tailored onboarding experiences through 1-to-1 training, proactive outreach, email campaigns, and group sessions
- Clearly articulate the value of Jobber’s products, features, services, and partner ecosystem in ways that resonate with each customer
- Partner cross-functionally with Product, Engineering, Sales, and Customer Success to share insights, customer feedback, and improvement opportunities
- Contribute to the optimization of internal onboarding processes and scalable best practices
- Stay current on Jobber product updates, industry trends, and evolving customer needs
- Act as a role model on the team by operating with integrity, accountability, and a commitment to excellence
- Develop deep expertise in supporting home service businesses and become a thought leader in this space
Requirements
- Proven experience in customer onboarding, account management, customer success, or a similar customer-facing role within a B2B SaaS or fintech environment
- Strong communication skills, with confidence engaging executive-level stakeholders in both 1-to-1 and group settings
- The ability to influence and persuade by clearly connecting solutions to customer needs and outcomes
- A solid understanding of cloud-based technologies and SaaS fundamentals
- Strong analytical and troubleshooting skills, with a proactive approach to problem solving
- Excellent time management and prioritization skills in a fast-paced, high-impact environment
- High attention to detail and accountability in documenting work and customer progress
- A strategic mindset — you can see what’s coming next and translate it into thoughtful onboarding plans
- Comfort operating in ambiguity and adapting when priorities or paths forward evolve
Benefits
- equity rewards
- annual stipends for health and wellness
- retirement savings matching
- extended health package with fully paid premiums for body and mind
- dedicated talent development program including career coaching and opportunities for career development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer onboardingaccount managementcustomer successcloud-based technologiesSaaS fundamentalsdata migrationthird-party integrationsdigital paymentsanalytical skillstroubleshooting skills
Soft skills
communication skillsinfluencepersuasiontime managementprioritizationattention to detailaccountabilitystrategic mindsetadaptabilityintegrity