Manager, Customer Analytics – Post-Sales
Jobber
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $151,200 - $204,500 per year
Job Level
Mid-LevelSenior
Tech Stack
PythonSQLTableau
About the role
- Lead, coach, and empower a team of analysts who deliver strategic insights and drive measurable business impact.
- Partner with post-sales business leaders to define success metrics and evaluate initiatives.
- Develop frameworks, models, and dashboards that connect insights across the customer lifecycle.
- Act as a strategic thought partner to post-sales GTM and cross-functional leaders.
- Promote a strong analytical foundation through best practices in data quality, metric design, and consistent measurement across post-sales functions.
Requirements
- Proven experience as a people leader in analytics, with a strong track record of developing and empowering high-performing teams.
- Deep expertise in Customer Success and Post-Sales Analytics, with hands-on experience analyzing and improving onboarding efficiency, customer engagement, support performance, retention, and account growth.
- Expert-level SQL skills, with the ability to work efficiently across complex relational data structures; experience with Python is a strong asset.
- Proficiency with BI and data visualization tools such as Tableau.
- Demonstrated expertise in foundational and advanced analytics techniques, including performance measurement, exploratory analysis, scenario analysis, impact evaluation, simulation modelling, and predictive analytics.
- Strong business acumen and a strategic mindset.
- Passion for storytelling through data, with exceptional communication and stakeholder management skills.
- A proactive and forward-looking mindset.
- Proven ability to thrive under pressure.
Benefits
- equity rewards
- annual stipends for health and wellness
- retirement savings matching
- extended health package with fully paid premiums for body and mind
- dedicated talent development program that includes career coaching and opportunities for career development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLPythondata visualizationTableauperformance measurementexploratory analysisscenario analysisimpact evaluationsimulation modellingpredictive analytics
Soft skills
leadershipcoachingstrategic mindsetcommunicationstakeholder managementanalytical thinkingproactive mindsetability to thrive under pressure