Jobber

Staff Business Systems Analyst

Jobber

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Salary

💰 $121,000 - $163,600 per year

Job Level

Lead

Tech Stack

SFDCTableau

About the role

  • Work on the most complicated or critical technical projects that the Revenue Operations team takes on.
  • Own and contribute to maintaining an effective agile methodology across technical initiatives.
  • Provide mentorship to other business systems analysts and help them develop in their craft.
  • Partner with revenue operations managers to understand go-to-market objectives and translate those objectives into revenue tooling requirements
  • Facilitate, design, and document business systems requirements and end user acceptance criteria for future state tooling functionality
  • Manage system testing and end user acceptance testing across the revenue tool stack, including but not limited to: Salesforce, HubSpot, Zendesk, Intercom, Regal, Ring Central, Tableau, Gong, etc
  • Maintain in-depth knowledge of existing end-to-end tool-sets, including technological capabilities, limitations and dependencies
  • Partner with cross-functional teams to support the development of revenue tooling solutions
  • Act as the Subject Matter Expert on Jobber business processes for customer facing teams, Salesforce/HubSpot out-of-the-box functionality, Salesforce/HubSpot capabilities, and the Salesforce/HubSpot product roadmap that can be leveraged to support Jobber’s business processes
  • Support the business stakeholders on revenue tooling change management and adoption
  • Discover, develop and share best practices within defined processes and technology

Requirements

  • Hands-on experience of Salesforce/HubSpot implementation experience and knowledge of Salesforce.com, data migration, data cleansing, and application integration
  • Salesforce/HubSpot admin and/or business analyst certification
  • Deep Understanding of the Salesforce/HubSpot product suite.
  • Strong knowledge of sales, marketing, and customer success functions.
  • Hands-on experience with the configuration of platform features including user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages
  • Proven experience as a business analyst and admin role leading enterprise-scale CRM and MAP projects
  • Deep expertise in Salesforce/HubSpot Platform functionality and best practices
  • Proficient with Agile and Scrum methodologies
  • Creative problem solver, willing to explore new ideas
  • Excellent communicator with both business leadership and deeply technical team members
  • Ability to prioritize and own numerous, and competing high-priority asks
Benefits
  • Equity rewards
  • Annual stipends for health and wellness
  • Retirement savings matching
  • Extended health package with fully paid premiums for body and mind
  • Dedicated talent development program with career coaching and opportunities for career development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SalesforceHubSpotdata migrationdata cleansingapplication integrationuser managementcustom objectsworkflows rulesprocess builderAgile
Soft skills
mentorshipcommunicationproblem solvingprioritizationcollaborationdocumentationfacilitationcreativityleadershipadaptability
Certifications
Salesforce admin certificationHubSpot admin certificationbusiness analyst certification