Jobber

Senior Director, Product Management

Jobber

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Senior

About the role

  • Develop and execute a bold, multi-year strategy for Jobber’s marketing and sales tools portfolio.
  • Balance investment across improvements to mature products, expansion into new segments, and major 0→1 opportunities.
  • Conduct broad and deep customer discovery to understand how service providers attract and win jobs, and convert that insight into strategy and product direction.
  • Partner closely with Engineering, Design, Analytics, Marketing, Sales, and Customer Success to identify gaps, shape product capabilities, and bring offerings to market.
  • Work with product marketing and GTM partners to drive adoption, attach, and overall commercial performance.
  • Communicate product vision, decisions, and results clearly to leadership and cross-functional stakeholders.
  • Champion the voice of the customer and define workflows that help service providers get noticed online, earn trust, and convert leads more effectively.
  • Establish strong feedback loops to iterate quickly and deliver high-quality, intuitive product experiences.
  • Integrate AI meaningfully into customer-facing experiences, helping service providers market and sell with greater efficiency and consistency.
  • Deliver measurable business impact by scaling adoption, engagement, and retention across the portfolio.
  • Influence pricing, packaging, and value communication to ensure clear ROI for customers and revenue growth for Jobber.
  • Maintain a balanced portfolio that supports short-term goals while building long-term foundations.
  • Define KPIs for the Win Work portfolio and hold teams accountable to outcomes.
  • Use data and qualitative insight to evaluate product health, make tradeoffs, and prioritize improvements.
  • Continually refine functionality based on performance, customer feedback, and market trends.

Requirements

  • 8+ years in Product Management, with experience leading teams of 5+ Product Managers.
  • Experience owning a meaningful SaaS product portfolio with revenue growth and customer retention responsibility
  • Background in vertical SaaS and strong intuition for SMB customer needs; MarTech or CRM experience is a plus but not required.
  • Proven expertise in pricing, packaging, and commercialization.
  • A balance of strategic vision and willingness to dive deep into customer problems and product details.
  • Strong cross-functional leadership and a collaborative, “we over I” mindset.
  • Hands-on experience building or scaling AI-powered products.
  • Exceptional communication and storytelling skills that can motivate and align diverse stakeholders.
Benefits
  • A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind
  • Retirement savings plan matching
  • Stock options
  • Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
  • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
  • To work with a group of people who are humble, supportive, and give a sh*t about our customers.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Product ManagementSaaSAI-powered productsPricingPackagingCommercializationKPI definitionCustomer discoveryData analysisProduct strategy
Soft skills
Cross-functional leadershipCollaborationCommunicationStorytellingStrategic visionCustomer-centric mindsetProblem-solvingFeedback integrationTeam accountabilityMotivational skills