Senior IT Support Engineer

Jobandtalent

Senior IT Support Engineer responsible for IT operations across the US. Managing technical support and ensuring a reliable workplace technology experience.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, device lifecycle management, and IT asset management, with a strong focus on onboarding and offboarding processes. Proficient in troubleshooting hardware, software, and office infrastructure issues while maintaining accurate documentation and incident tracking.

Highest-signal resume keywords

IT Support ExperienceDevice Lifecycle ManagementIT Asset ManagementStrong Communication SkillsAutomation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting HardwareTroubleshooting SoftwareOffice Infrastructure SupportMDM AdministrationEndpoint SecurityInventory ManagementDevice PreparationDevice DeploymentUser Account ProvisioningIncident Tracking

Soft Skills

Strong CommunicationHigh Degree of OwnershipContinuous Improvement MindsetSelf-DrivenReliability

Tools & Technologies

Workspace ONE

Industry Keywords

Helpdesk SupportIT OnboardingIT OffboardingLocal IT OperationsVendor Coordination

About the role

Key responsibilities & impact

Provide first-line IT support by managing helpdesk tickets, troubleshooting hardware, software, network, and office infrastructure issues, and ensuring timely resolution.
Configure, deploy, image, maintain, and securely decommission laptops, desktops, mobile devices, and other end-user equipment using Workspace ONE.
Manage IT onboarding and offboarding processes, including provisioning and deprovisioning user accounts, devices, and system access.
Own local IT asset management, including inventory, stock control, shipping, returns, storage, and device lifecycle management.
Maintain accurate and up-to-date IT asset records, documentation, and incident tracking.

Requirements

What you’ll need

5+ years of hands-on IT support experience providing end-user support and troubleshooting hardware, software, office infrastructure, workplace technology, and local IT operations
Proven expertise in device lifecycle and IT asset management, including device preparation, deployment, MDM administration, endpoint security, inventory management, stock control, shipping, returns, storage, and asset tracking, with a strong focus on onboarding and offboarding.
Experience supporting office infrastructure and coordinating with local vendors, ISPs, office teams, and external service providers, while creating, improving, and documenting IT processes.
Strong communication skills, a high degree of ownership, and a continuous improvement mindset, with proficiency in automation or a demonstrated commitment to developing automation skills.
Self-driven, highly reliable, and able to work independently, prioritize effectively, and thrive in a fast-paced scale-up environment.
Flexibility to work across U.S. time zones as needed to support business operations.

Benefits

Comp & perks

Competitive pay
Meaningful benefits
Opportunities to shape what work looks like for millions