Job Squad 

Customer Support

• Provide exceptional customer service to current and potential clients for a Dutch energy company
• Follow procedures to ensure a great customer experience
• Respond to incoming calls, chats and emails and support customers
• Assist customers with invoices, reminders and payments
• Support customers with tariff changes and contract questions
• Manage complaints (e.g., overcharges or overpayments)
• Help with retention and move requests
• Identify and act on sales opportunities in a service-oriented way

Flemish Customer Care Agent