About the role
- Use research and process mapping techniques to document and visualize business workflows
- Collaborate with subject matter experts to develop innovative workflow solutions
- Identify inefficiencies and blockers in interdepartmental processes and propose improvements
- Partner with the UX Research Specialist to suggest automation opportunities
- Continuously assess cross-functional needs and process performance
- Draft new policies and procedures based on Squad initiatives and change efforts
- Notify the Document Coordinator of priority updates to documentation
- Work closely with Business Intelligence Analysts and System Administrators to enhance workflows
- Follow up with users and SMEs post-implementation to ensure adoption and measure impact
- Conduct Value Assessments on core processes
Requirements
- Minimum 6 months of experience as a Process Analyst
- Proficiency in process mapping techniques and tools
- Familiarity with process improvement methodologies
- Advanced English communication skills (written and verbal)
- Competitive salary.
- Paid Time Off and holiday pay (where applicable).
- Annual Bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process mapping techniquesprocess improvement methodologiesworkflow documentationbusiness workflow visualizationValue Assessments
Soft skills
collaborationcommunicationproblem-solvinganalytical thinking