Customer Support

• Help customers get the solutions they need be it materials and/or services
• Expert in international custom clearance issues
• Manage and facilitate attested invoices and Certificates of Origin, Letters of Credit and/or other instruments of International trade. (Works with bank, Chamber of Commerce and logistics teams coordinating paperwork and execution of tasks associated with the L/C or other)
• Interact extensively with internal and external customers to clarify their needs, set clear expectations
• Provide quotes and product lead times
• Take customer and intercompany orders and process in ERP system
• Responding to customer enquiries through email
• Provide post order service, including billing support and returns
• Handling complex requests and product complaints
• Processing credits for product defects or customer satisfaction
• Providing support to Account Managers, Field Sales Reps, Application Engineers and internal customers
• Coordinate international shipments, including quoting rates, coordinate pickup and returns with freight forwarder and customer
• Denied parties screening, preparing commercial invoices
• General office management and filing

Customer Service Representative

Product Training – Customer Experience Manager

Customer Support Center Team Lead

Customer Support Specialist

Implementation Associate – Customer Support