JMA Wireless

Customer Support

• Help customers get the solutions they need be it materials and/or services
• Expert in international custom clearance issues
• Manage and facilitate attested invoices and Certificates of Origin, Letters of Credit and/or other instruments of International trade. (Works with bank, Chamber of Commerce and logistics teams coordinating paperwork and execution of tasks associated with the L/C or other)
• Interact extensively with internal and external customers to clarify their needs, set clear expectations
• Provide quotes and product lead times
• Take customer and intercompany orders and process in ERP system
• Responding to customer enquiries through email
• Provide post order service, including billing support and returns
• Handling complex requests and product complaints
• Processing credits for product defects or customer satisfaction
• Providing support to Account Managers, Field Sales Reps, Application Engineers and internal customers
• Coordinate international shipments, including quoting rates, coordinate pickup and returns with freight forwarder and customer
• Denied parties screening, preparing commercial invoices
• General office management and filing

Customer Service Representative

Full-stack Engineer

• Architect, design and develop Firmware/Software solutions integrated into wireless technologies; contribute to development of wireless cellular systems; contribute from concept phases to production
• Collaborate with System Engineering and Architecture teams to translate system-level requirements into FW/SW architecture, focusing on optimizing performance, modularity, security and scalability
• Collaborate with Hardware and FPGA teams to define firmware specification, support board design and integration of FW into State-of-the-art SoC solutions
• Develop, optimize and maintain FW and SW across multiple JMA product lines
• Contribute to the design of main radio control algorithms, radio applications and main software libraries
• Collaborate with Integration and QA Teams to develop test cases and test plans to validate the functionality and performance of each wireless product
• Work with Project Management team to support task break-down, backlog management, effort estimation and planning to ensure development team accomplish committed milestones. Be a primary contributor in all JIRA/Scrum meetings
• Provide technical guidance and mentorship to team members, fostering a collaborative and innovative team environment, and ensuring growth of the team
• Create and maintain detailed version-controlled documentation of Firmware architecture, FW design and features to facilitate collaboration and knowledge transfer across the teams and ensure maintainability
• Stay abreast of industry trends and emerging technologies in wireless field, embedded Software development and radio products
• Think forward, explore and recommend new tools, methodologies, and techniques to enhance FW/SW development processes and strengthen

Technical Lead, Firmware Development

Supply Chain

• Lead the Purchasing (both tactical & strategic) and Planning divisions, guaranteeing steady product supply for global customers.
• Design and implement a comprehensive sourcing approach, focusing on both elite and value-driven regions, with a special consideration for supplier diversification, extending beyond China.
• Coordinate and finalize global contract negotiations to secure company-advantageous terms.
• Advocate for cost-saving measures across the entire supply chain.
• Establish and monitor rigorous inventory control protocols in all global locations.
• Design and track Key Performance Indicators (KPIs) to assess the effectiveness of the global supply chain.
• Drive the consolidation of varied regional supply chains into a synchronized global system.
• Develop alternate sourcing strategies to reduce dependence on primary suppliers.
• Promote a forward-thinking Sales & Operations Planning process, ensuring an integrated operational strategy.
• Encourage partnerships with interdisciplinary teams, including engineering, production, logistics, and sales & operations planning.
• Enhance the Purchasing and Planning team’s capabilities through mentorship, targeted education and development, and strategic assignments.
• Identify and address operational challenges by implementing uniform global end-to-end (E2E) supply chain strategies.
• Continually facilitate interdepartmental dialogues, connecting business sectors and IT for optimized operations.
• Supervise product procurement, manage contract discussions, strategize, and oversee contract production.
• Monitor key metrics such as inventory status and delivery timelines to maintain supply chain and customer delivery optimization.
• Report directly to the VP of Global Manufacturing Operations.

Director, Global Supply Chain Management

IT Support

• The IT Help Desk Team Lead will be responsible for overseeing daily IT support operations while providing hands-on technical support to end users. This player-coach role focuses on coordinating ticket workflows, managing support escalations, and ensuring the smooth delivery of IT services across multiple locations. The individual will lead by example, actively resolving technical issues, mentoring Help Desk technicians, and maintaining high service standards.
• The individual in this position will collaborate daily with global colleagues to manage workloads, address technical challenges, and contribute to IT operational efficiency.
• The Help Desk Team Lead will interface with Systems, Network, and Security teams to facilitate escalations and ensure seamless resolution of complex technical issues. Additionally, this role will work closely with IT leadership to refine support processes, maintain documentation, and participate in cross-functional initiatives aimed at enhancing IT service delivery.
• This position requires strong leadership qualities, a hands-on approach to technical support, and excellent communication skills to effectively coordinate with both end-users and technical teams. Travel between offices may be required for team coordination and support needs across sites.

IT Help Desk Team Lead

Controller

JMA is restoring U.S. leadership in wireless technology at a critical time in the transition to 5G. It makes the world’s most advanced software-based 5G platform, designed, coded, and manufactured in Syracuse, NY at the only U.S.-owned 5G factory in the country.
Across its global tech centers, JMA makes 5G possible for organizations with the most critical connectivity demands in the world. JMA’s technology is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare centers, the busiest transit centers, and the U.S. Military.
5G is more than another G on your phone — it is a generational opportunity to change the way the world operates. Join the industry’s fastest growing technology company to shape that future today.
We are seeking a Program Controller to manage all financial aspects of the assigned projects to ensure compliance with GAAP and other applicable requirements. This role will collaborate with the project manager to determine budget and deadlines, coordinate payment schedules for vendors and subcontractors, monitor each phase to ensure the project remains within financial guidelines, and process expense reimbursements. This role requires a strong understanding of Earned Value Management principles and the ability to apply them to project management and financial analysis. A DoD contracting background is preferred.

Program Controller, Federal

Business Development Rep

• JMA is restoring U.S. leadership in wireless technology; software-based 5G platform in Syracuse, NY.
• JMA makes 5G possible for carriers, stadiums, universities, healthcare centers, the busiest transit centers, and the U.S. Military.
• 5G is a generational opportunity to change the way the world operates; join the industry’s fastest growing technology company to shape that future today.
• The Vice President of Business Development, Federal Markets will position JMA solutions and services for private 5G wireless opportunities within the assigned account targets within the US Federal government. In this role, the successful candidate will engage multiple internal organizations within US Federal government customers and partners to deliver on key inputs to drive outcomes while working with central stakeholders across the JMA organization to prioritize, develop, and execute GTM plans with key partners.
• Forging executive level relationships with central stakeholders within their assigned accounts, collaborating internally with members of the Federal team and key individuals within the JMA family, and leaning on critical learnings from recent world events will guide the Vice President of Business Development to targeted areas of success and adjacent opportunities for JMA.
• This is a key business leadership position inside an inspiring company and in an exciting territory; through excellent execution we will establish and execute a thought leadership agenda for JMA Wireless within the very important Federal market.
• Key Work Areas include: Executes a sales strategy and Go to Market (GTM) for sales to the US Government Department of Defense; Coordination with the JMA Federal team; Take care of the overall sales cycle; orchestrates all pre-sales and post-sales efforts around Federal sales; Keep forecasts and key Account Plans updated and relevant to current opportunities

Customer Service Representative

Technical Lead, Firmware Development

Director, Global Supply Chain Management

IT Help Desk Team Lead

Program Controller, Federal

Vice President - US Federal Sales and Business Development