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About the role
Key responsibilities & impact- Relationship cultivation: Lead the development and nurturing of strong, long-term relationships with our existing customer base.
- Strategic partnership: Drive strategic agendas and initiatives in collaboration with our clients.
- Effective communication: Serve as the primary point of contact for customer inquiries, concerns, and strategic discussions, using outstanding verbal and written communication skills.
- Innovative problem-solving: Bring an entrepreneurial mindset to identify creative solutions and continuously improve customer outcomes.
- Collaborative excellence: Work closely with cross-functional teams to ensure seamless delivery and customer success.
- Local presence: Based in São Paulo, Brazil, you will be Jitterbit’s local representative for our LATAM clients.
Requirements
What you’ll need- Proven track record in managing and growing B2B customer accounts.
- Ability to identify and pursue upsell and cross-sell opportunities.
- Preferably a background in sales.
- Exceptional communication skills for in-person meetings, phone conversations, and written correspondence in both Portuguese and English.
- Strategic thinking and planning skills to develop and execute effective account and territory plans.
- Experience in a high-growth, fast-paced startup environment, enabling rapid learning of the Jitterbit product and value proposition.
- Familiarity with SaaS and B2B technology sales, with the ability to navigate complex customer landscapes.
- Experience with integration, iPaaS, or API management is a plus (not required).
- Entrepreneurial mindset with a proactive, creative approach to problem-solving.
- Strong organizational skills and meticulous attention to detail for effective account management and issue resolution.
- Collaborative nature, able to work seamlessly with colleagues from diverse backgrounds to achieve shared goals.
- Demonstrated adaptability, resilience, emotional intelligence, and cultural empathy.
- Experience with CRM systems, communication platforms (e.g., Slack), and product usage data analysis.
Benefits
Comp & perks- Join a growing leader in the Integration Platform as a Service (iPaaS) space.
- Be part of a mission-driven company transforming the industry by changing how customers use APIs within business-critical processes.
- Career development and mentorship opportunities.
- Flexible, remote-friendly culture with personality and heart.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B account managementupsellingcross-sellingstrategic planningSaaSiPaaSAPI managementproduct usage data analysis
Soft Skills
effective communicationproblem-solvingorganizational skillscollaborationadaptabilityresilienceemotional intelligencecultural empathy