L3 Support Engineer

Jitterbit

L3 Support Engineer at Jitterbit working with API Management and integration solutions. Collaborating with engineers and ensuring reliable, stable, and scalable SaaS offerings.

Posted 5/19/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AngularApacheDistributed SystemsDockerJavaJenkinsKubernetesLinuxPostgres

About the role

Key responsibilities & impact

Jitterbit is seeking a Senior Support Engineer to join our L3 team.
Collaborate with other L3 Engineers, L1 Support, Engineers, QA, Operations and Customers.
Work with Angular, Java, C++, Tomcat, Apache HTTP server, Postgres, Linux, Jenkins, Docker, and Kubernetes.
Have support responsibilities on robust, scalable, and distributed systems that operate flawlessly 24x7x365.
Take ownership of escalated customer issues.
Provide coaching to Level 1 and Level 2 Technical Support Representatives.

Requirements

What you’ll need

Advanced/fluent English
Experience in either software development or L3 support roles.
Strong problem-solving, debugging, and analytical skills with great attention to detail
Able to understand the code and fix issues if necessary.
Recreates field problems for verification and analysis enabling quick resolution for customers or for further escalation as needed.
Demonstrates a good level of written and verbal communication skills; adapting approach/style to different situations/audiences.
Uses logical reasoning to break down and work through a situation/problem to arrive at an outcome, solving complex problems with minimal guidance.
Create excellent technical documentation of issues and processes
Provide coaching to Level 1 and Level 2 Technical Support Representatives
Experience with teams working remotely

Benefits

Comp & perks

Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
Career development and mentorship
A flexible, remote-friendly company with personality and heart

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AngularJavaC++TomcatApache HTTP serverPostgresLinuxJenkinsDockerKubernetes

Soft Skills

problem-solvingdebugginganalytical skillsattention to detailwritten communicationverbal communicationlogical reasoningcoachingadaptability