Customer Success Manager
Jitterbit
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Delivering value to customers during the entire duration of the partnership.
- Helping customers identify and realize positive business outcomes.
- Managing multiple stakeholders and priorities effectively.
- Working closely with a Manager of Implementations during the implementation phase.
- Acting as a trusted advisor to empower customer resource sign-ups.
- Identifying expansion opportunities and creating successful renewal strategies.
Requirements
- Minimum of 3 years of experience in Customer Success management within the SaaS industry.
- Proven experience managing customers across Mid-market and SMB segments.
- Demonstrated success in the achievement of departmental goals.
- Prior experience in the rebate or supply chain industry preferred.
- Familiarity with Jitterbit’s offerings and customer base preferred.
- Advanced training or certifications in Customer Success or related fields preferred.
Benefits
- Career development and mentorship
- A flexible, remote-friendly company with personality and heart
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer success managementstakeholder managementprioritizationtrusted advisorbusiness outcome realization
Certifications
Customer Success certification