Jimo

Operations

• Own and execute recurring operational workflows across DTC, Amazon, retail, wholesale, and 3PL partners
• Coordinate inventory transfers, inbound shipments, item setup, order routing, and launch readiness activities
• Monitor operational KPIs and proactively flag issues impacting service, cost, or execution
• Maintain high data accuracy across core systems including Shopify, Amazon, ERP/OMS, EDI, and planning tools
• Build and improve SOPs, trackers, dashboards, and workflows that create scale and reduce manual work
• Identify broken processes and drive practical fixes with urgency
• Independently manage marketplace initiatives with clear timelines, owners, and follow-through, including launches, assortment expansions, content updates, and operational improvements
• Partner across Supply Chain, Finance, Sales, CX, Product, and Marketing to keep Amazon, retail marketplace, and channel priorities moving efficiently
• Run structured meetings, recap action items, and hold internal teams and external partners accountable to marketplace deadlines and deliverables
• Communicate with warehouses, freight providers, vendors, marketplaces, and external partners
• Resolve day-to-day execution issues quickly and professionally
• Track partner performance and escalate recurring gaps when needed
• Operate with speed, ownership, and attention to detail
• Continuously look for ways to improve efficiency, reduce errors, and save cost
• Bring solutions, not just problems

Operations Manager