Customer Success Manager

• Partner with the Director of Customer Success to establish key procedures and processes for the Customer Success and Support functions at Jiko
• Own and execute the operating rhythm for Customer Success and Support, including customer onboarding
• Collaborate with partners and stakeholders in Product, Engineering, Operations, Sales and Compliance to establish key customer feedback loops and help to drive prioritization of enhancements and new feature requests on the roadmap
• Act as subject matter expert and solution consultant on key customer and partner integrations and implementations
• Serve as key customer point of contact alongside Operations and Engineering for the early US ET morning window, especially coordinating cross-functionally on urgent and important items

Customer Success Operations Manager

Senior CRM Specialist

Partner Success Associate

CRM Automation Officer