Jigsaw

Customer Success Manager

• Serve as the primary point of contact and trusted advisor for a book of 15-25 law firm clients
• Develop deep understanding of each client's business objectives and success metrics
• Maintain accurate forecasting of renewals, expansions, and at-risk revenue in HubSpot
• Monitor customer health signals to identify at-risk accounts before renewal
• Lead renewal negotiations, structuring agreements that reflect delivered value
• Conduct strategic Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs)
• Deliver high-impact training sessions, workshops, and demos for end-users
• Identify and cultivate champions within client organizations
• Partner closely with Sales, Product, and Product Success teams