JETSET Pilates®

Head of UX

JETSET Pilates®

full-time

Posted on:

Location Type: Hybrid

Location: Florida • United States

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Salary

💰 $110,000 - $140,000 per year

Job Level

Lead

About the role

  • Map and optimize the full end-to-end member journey
  • Identify friction points across booking, onboarding, retention, and communication
  • Standardize lifecycle flows across all studios
  • Ensure brand consistency across digital and in-studio touchpoints
  • Own configuration integrity across all studio sites
  • Ensure correct setup of memberships, pricing logic, packages, and booking flows
  • Audit compliance and correct misconfigurations
  • Maintain data integrity and reporting consistency across locations
  • Own CRM architecture and segmentation logic
  • Oversee automations, SMS workflows, and mass lead management
  • Standardize intro-to-member conversion flows
  • Design retention and reactivation programs
  • Ensure communications align with operational cadence
  • Oversee website UX and booking conversion flows
  • Ensure seamless integration between website, CRM, Mindbody, and app
  • Identify and resolve user friction impacting conversion
  • Lead structured A/B testing across offers, booking flows, and messaging
  • Support lifecycle performance dashboards and provide structured insights

Requirements

  • Deep working knowledge of Mindbody Online (multi-location oversight required)
  • Strong experience with CRM platforms and lifecycle automation
  • Familiarity with web functionality, booking UX, and system integrations
  • Experience in multi-unit or franchise environments preferred
  • Structured, data-driven operator
  • High accountability and strong cross-functional communicator
Benefits
  • Competitive compensation and performance-based incentives
  • 75% contribution to comprehensive individual health plan; plus dental, vision, life, and pet insurance options
  • Up to 4% match to 401(k) plan
  • Flexible fitness & wellness membership
  • Paid time off and company holidays
  • A culture that values ownership, accountability, and execution
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM architecturelifecycle automationdata integrityreporting consistencyA/B testingbooking UXuser friction resolutionmembership setuppricing logicsegmentation logic
Soft Skills
strong cross-functional communicatorhigh accountabilitystructured operatordata-driven decision making