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JetBrains

Key Account Manager – DACH

JetBrains

Key Account Manager developing relationships with enterprise clients in the technology sector at JetBrains. Focusing on customer satisfaction and growth with key enterprise accounts.

Posted 7/13/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Key Account Management within the technology sector, focusing on relationship building, proactive account management, and data analysis to enhance customer experiences and drive growth.

Highest-signal resume keywords
Customer Success ManagementAccount PlanningData AnalysisStakeholder EngagementEnterprise Technology Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account ManagementData AnalysisCustomer EngagementReportingForecasting
Soft Skills
CommunicationRelationship BuildingCustomer Advocacy
Industry Keywords
Cloud IndustrySoftware IndustryTechnology IndustryCustomer ExperienceUpsell Opportunities

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Build and Maintain Relationships: Establish and strengthen connections with key stakeholders
  • Customer Success Planning: Develop a deep understanding of each customer’s business priorities
  • Proactive Account Management: Monitor customer engagement and proactively address any risks
  • Growth and Expansion: Identify upsell, cross-sell, and renewal opportunities
  • Voice of the Customer: Serve as the customer’s advocate, capturing their feedback
  • Reporting and Forecasting: Maintain accurate records of account activity
  • Team Collaboration: Engage with product, sales, and support teams

Requirements

What you’ll need
  • 5+ years of experience in a Customer Success or Key Account role within the cloud, software, or technology industry
  • Proven ability to establish strong connections with executive-level stakeholders
  • Demonstrated experience developing and executing account plans
  • A passion for delivering exceptional customer experiences
  • Strong understanding of enterprise technology and software solutions
  • Proficient in data analysis to identify trends
  • Excellent verbal and written communication skills

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development