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Customer Success Engineer – YouTrack, German speaking
JetBrainsCustomer Success Engineer providing technical guidance and customer support for YouTrack, a project management tool. Engaging with enterprise customers and partners across DACH and globally.
About the role
Key responsibilities & impact- Provide technical guidance and pre-sales engineering assistance to potential new customers.
- Provide onboarding sessions for new customers and technical training for existing ones.
- Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
- Manage existing large accounts and work proactively to retain and develop them.
- Act as a liaison between customers and the product team.
- Recruit potential partners and work with existing ones to develop their YouTrack deployment capabilities.
Requirements
What you’ll need- Have at least three years of customer-facing experience in project management, software development, or a related discipline.
- Can speak and write English fluently
- Can speak and write German at a professional level
- Have strong interpersonal communication skills, both verbal and written.
- Are comfortable giving both in-person and remote presentations, hosting Q&A sessions, and conducting product demos.
- Have a technical background, experience with developer tools, and hands-on experience in software development, QA, system administration, release automation, or a related field.
- Are able to work efficiently and independently in a distributed team.
- Have a proven track record of building and developing relationships in the B2B sphere.
Benefits
Comp & perks- We are an equal opportunity employer
- Open and inclusive workplace
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementsoftware developmentQAsystem administrationrelease automationdeveloper toolstechnical trainingpre-sales engineeringcustomer onboardingproduct demos
Soft Skills
interpersonal communicationverbal communicationwritten communicationpresentation skillsrelationship buildingindependent workteam collaborationcustomer liaisonproactive account managementQ&A facilitation