JetBrains

Customer Success Engineer – YouTrack, German speaking

JetBrains

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Provide technical guidance and pre-sales engineering assistance to potential new customers.
  • Provide onboarding sessions for new customers and technical training for existing ones.
  • Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
  • Manage existing large accounts and work proactively to retain and develop them.
  • Act as a liaison between customers and the product team.
  • Recruit potential partners and work with existing ones to develop their YouTrack deployment capabilities.

Requirements

  • Have at least three years of customer-facing experience in project management, software development, or a related discipline.
  • Can speak and write English fluently
  • Can speak and write German at a professional level
  • Have strong interpersonal communication skills, both verbal and written.
  • Are comfortable giving both in-person and remote presentations, hosting Q&A sessions, and conducting product demos.
  • Have a technical background, experience with developer tools, and hands-on experience in software development, QA, system administration, release automation, or a related field.
  • Are able to work efficiently and independently in a distributed team.
  • Have a proven track record of building and developing relationships in the B2B sphere.
Benefits
  • We are an equal opportunity employer
  • Open and inclusive workplace
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementsoftware developmentQAsystem administrationrelease automationdeveloper toolstechnical trainingpre-sales engineeringcustomer onboardingproduct demos
Soft Skills
interpersonal communicationverbal communicationwritten communicationpresentation skillsrelationship buildingindependent workteam collaborationcustomer liaisonproactive account managementQ&A facilitation