Analyst CTS

JetBlue

IT Analyst providing support for Apple products in JetBlue's IT environment. Collaborates with IT and non-IT teams to resolve technical issues and maintain systems.

Posted 5/14/2026full-timeOrlando • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Jamf

About the role

Key responsibilities & impact

Provides support for Apple products throughout the infrastructure, including Apple Provisioning Units (APU’s), MacBooks, iPads and iPhones
Provides support for all JetBlue hardware/applications including telephony and mobile devices
Serves as escalation point and provides Tier 2 and 3 support
Acts as a source of guidance, feedback, and technical expertise for other members of the CTS Support teams
Coordinates resolution of incidents/requests from beginning to end with internal and external resources
Monitors, maintains and supports systems and user access
Facilitates software package rollouts and maintenance
Collaborates with all Information Technology (IT) disciplines
Works to achieve first-touch resolution with all issues
Collaborates with non-IT teams on projects including Moves/Adds/Changes
Maintains documentation of requests per JetBlue standards
Creates, maintains and updates knowledge base documentation with most relevant information
Coordinates response for major incidents and outages

Requirements

What you’ll need

High School Diploma or General Education Development (GED) Diploma
One (1) year of experience supporting Apple devices in an enterprise environment
Three (3) years’ experience in IT hardware and application support
Experience with Apple Provisioning Utility, Workspace One and Jamf
Experience supporting latest operating systems
Experience implementing and supporting applications
Experience using desktop deployment packages
Must be legally eligible to work in the country in which the position is located

Benefits

Comp & perks

Excellent onsite and remote Customer Service for JetBlue Crewmembers
Potential need to work flexible hours and be available to respond on short-notice
Regular attendance and punctuality
Must be an appropriate organizational fit for the JetBlue culture
Promote JetBlue’s #1 value of safety as a Safety Ambassador

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Apple Provisioning UtilityWorkspace OneJamfdesktop deployment packagessupporting operating systemsIT hardware supportapplication supportincident resolutionsoftware package rolloutknowledge base documentation

Soft Skills

technical expertiseguidancecollaborationcommunicationproblem-solvingincident coordinationfeedbackfirst-touch resolutiondocumentation maintenanceescalation management

Certifications

High School DiplomaGeneral Education Development (GED) Diploma