Director Product – Customer Experience
JetBlue
full-time
Posted on:
Location Type: Hybrid
Location: Long Island City • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $160,000 - $200,000 per year
Job Level
Lead
About the role
- Define and evolve JetBlue’s product vision — shaping an innovative and cohesive customer experience that supports JetBlue’s brand and competitive positioning with an eye towards first mover advantage.
- Champion cross-functional collaboration by leading integrated teams across Commercial, Operations, Finance, and Technology to design, test, and deliver customer-centric products efficiently and effectively
- Drive innovation, identifying creative, data-informed ways to enhance value
- Develop and manage the multi-year product roadmap, ensuring alignment with strategic business objectives, customer insights, and financial goals
- Use data-driven insights to evaluate product performance, inform decision-making, and articulate business cases for new initiatives or product evolutions
- Foster an agile, test-and-learn mindset across teams to accelerate innovation, improve collaboration, and shorten product development cycles
- Partner with Finance and Operations to optimize product investment strategies and ensure fiscal responsibility without compromising JetBlue’s brand or customer satisfaction
- Build strong relationships across internal and external stakeholders to gain alignment and advocacy for product strategy and key initiatives
- Represent JetBlue externally as a thought leader and brand ambassador, fostering partnerships and benchmarking against best-in-class industry practices
- Lead and develop a high-performing team, fostering engagement, growth, and succession readiness aligned with JetBlue’s leadership principles
- Other duties as assigned
Requirements
- Bachelor’s Degree in Business, Aviation, Marketing, or related field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
- Seven (7) years’ experience in product management or development, with proven success in cross-functional leadership roles
- Demonstrated ability to innovate within financial or operational constraints
- Strong understanding of airline business models and customer experience design
- Expertise in using customer data and market insights to shape strategic decisions
- Experience managing complex stakeholder relationships and influencing without authority
- Available for moderate overnight travel (up to 30%)
- Must possess valid travel documents enabling travel in and out of the United States
- Must pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required, this position is not eligible for visa sponsorship
Benefits
- performance bonuses
- restricted stock units
- healthcare benefits
- 401(k) plan and company match
- crewmember stock purchase plan
- short-term and long-term disability coverage
- basic life insurance
- free space available travel on JetBlue
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementdata analysiscustomer experience designfinancial strategystakeholder managementagile methodologyroadmap developmentinnovationcross-functional leadershipmarket insights
Soft skills
collaborationcommunicationleadershiprelationship buildinginfluencingengagementteam developmentstrategic thinkingproblem-solvingadaptability
Certifications
Bachelor’s DegreeHigh School Diploma/GED