JetBlue

Director, Technology Cloud & Infra Services

JetBlue

full-time

Posted on:

Location Type: Hybrid

Location: Long Island City • Florida, New York, Utah • 🇺🇸 United States

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Salary

💰 $160,000 - $250,000 per year

Job Level

Senior

Tech Stack

AnsibleCloudTerraform

About the role

  • Lead the modernization and automation of infrastructure using Infrastructure as Code (IaC) frameworks (e.g., Terraform, CloudFormation, Ansible) to improve scalability, consistency, and deployment velocity
  • Oversee the design and operations of JetBlue’s cloud, hybrid, and on-prem environments to support business agility and innovation
  • Define and implement SLA- and KPI-based operational frameworks, ensuring performance and reliability are measurable and continuously improved
  • Support the evolution of digital workplace technology, enhancing productivity and collaboration for Crewmembers through modern tools and integrated platforms
  • Partner with Finance, Procurement, and Legal to negotiate technology contracts, manage vendor relationships, and optimize total cost of ownership (TCO)
  • Establish governance and metrics for service delivery, availability, and performance across internal and external service providers
  • Foster a customer-focused culture within infrastructure teams, emphasizing partnership, responsiveness, and reliability in support of other technology and business units
  • Drive continuous improvement in efficiency, standardization, and automation to increase the effectiveness of JetBlue’s infrastructure services as a technology provider
  • Collaborate with Security and Compliance teams to integrate secure-by-design practices, ensuring infrastructure resilience and regulatory alignment
  • Champion the use of automation and self-service to improve operational efficiency and reduce manual intervention
  • Enable observability and proactive issue resolution by leveraging AI-driven monitoring and analytics tools
  • Provide strategic input into the long-term cloud migration and optimization roadmap, balancing innovation with operational stability
  • Lead, mentor, and develop a high-performing team, fostering technical growth, innovation, and succession readiness
  • Partner cross-functionally with enterprise architects, business unit leaders, and program management teams to prioritize and deliver key initiatives
  • Serve as a thought leader on technology modernization trends, helping guide JetBlue’s overall digital transformation journey

Requirements

  • Bachelor’s Degree in a relevant discipline; OR demonstrated capability with a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Seven (7) years of leadership experience
  • Seven (7) years of experience delivering large scale projects; Technology projects
  • Knowledge of desktop software, infrastructure support, type wiring, networks, server type applications and tools for software; preferred
  • Knowledge of Technology Infrastructure including service desks, network, desktop support, Technology security, data center, and voice network; preferred
  • Knowledge in business partner management preferred experience with Verizon.
  • Available for frequent overnight travel (up to 50%)
  • Managing a budget
  • Managing a team over a broad region
  • Leading a customer-focused area of the Technology department
  • Managing in an operations environment
  • Managing Service Level Agreements
  • Demonstrating strong Business Partner negotiation and resolution skills
  • Able to work flexible hours and be available for emergency response on short notice
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship
Benefits
  • performance bonuses
  • restricted stock units
  • access to healthcare benefits
  • 401(k) plan and company match
  • crewmember stock purchase plan
  • short-term and long-term disability coverage
  • basic life insurance
  • free space available travel on JetBlue

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Infrastructure as CodeTerraformCloudFormationAnsibleAI-driven monitoringKPI-based operational frameworkscloud migrationautomationobservabilitytechnology contracts negotiation
Soft skills
leadershipcustomer-focused culturecollaborationmentoringstrategic inputcontinuous improvementpartnershipresponsivenessinnovationnegotiation