JetBlue

Senior Analyst, Loyalty Lounges

JetBlue

full-time

Posted on:

Location Type: Office

Location: Long Island City • New York • 🇺🇸 United States

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Salary

💰 $66,000 - $103,100 per year

Job Level

Senior

About the role

  • Delivers high-quality lounge customer and financial revenue forecasts, with the ability to interpret targeted Key Performance Indicators (KPIs)
  • Monitor monthly lounge costs vs. operating budget through collaboration with key internal stakeholders, as well as lounge business partners
  • Analyze lounge reports including but not limited to, Net Promoter Score (NPS), customer throughput, customer wait times, and one time pass revenue, while recommending and implementing mitigation plans
  • Collaborate with Financial Planning and Accounting (FP&A) teams to ensure all financial reporting and forecasting are accurate and distributed appropriately
  • Able to compile and present airport lounge metrics and distribute monthly reports as needed
  • Recognize the importance of significant Customer touchpoints from the beginning to end of their airport travel ribbon, including but not limited to check-in, lounge, boarding, and arrival experiences
  • Partner with cross functional JetBlue teams to implement customer experience enhancements to the Airport environment while ensuring crucial timelines are met
  • Perform industry research and competitive analysis to help team stay up to date with the latest trends and best practices within the industry
  • Other duties as assigned

Requirements

  • Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Three (3) years of experience managing projects and cross-functional relationships
  • Advanced Skills in Microsoft Office Products
  • Strong relationship management, project management and problem-solving skills
  • Ability to prioritize and manage multiple obligations in a fast-paced environment
  • Able to build relationships and work across all levels and influence with impact
  • Available for occasional overnight travel (25%)
  • Must be in possession of valid travel documents with the ability to travel in and out of the United States
  • Pass a pre-employment drug test
  • Legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship
Benefits
  • access to healthcare benefits
  • a 401(k) plan and company match
  • crewmember stock purchase plan
  • short-term and long-term disability coverage
  • basic life insurance
  • free space available travel on JetBlue

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
financial forecastingKPI interpretationcost monitoringdata analysisproject managementcompetitive analysiscustomer experience enhancementreport compilationlounge metrics analysisrelationship management
Soft skills
problem-solvingcommunicationcollaborationprioritizationinfluenceadaptabilityorganizational skillscustomer focusteamworktime management