JetBlue

Airport Operations Crew – Part Time

JetBlue

part-time

Posted on:

Location Type: Office

Location: Austin • Texas • 🇺🇸 United States

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Job Level

Junior

About the role

  • Provide award-winning customer service to customers in the airport
  • Check in and verify customers’ personal identification
  • Tag, lift, and handle customer luggage
  • Book, sell, and verify flight reservations
  • Meet and assist with flight arrivals and departures
  • Help prepare aircraft cabin for departure
  • Coordinate customer boarding and deplaning
  • Assist customers with special needs
  • Comply with any ad-hoc requests as needed
  • Announce flight arrivals, departures, and pre-boarding information via the public address system
  • Communicate with customers to keep them constantly informed
  • Offer ancillary products to customers such as “even more speed” and “even more space”
  • Coordinate various duties with coworkers and other departments to ensure proper handling of customers
  • Help prepare aircraft cabin for customer boarding and departure, which includes cleaning of seats, seat-pockets, gallies, lavatories and floor
  • Operate airport equipment, e.g. customer enplaning/deplaning equipment such as Jet bridge, Turbo way, airstairs, etc.
  • Perform and/or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
  • Other duties as assigned

Requirements

  • High School Diploma or General Education Development (GED) Diploma
  • At least eighteen (18) years old
  • One (1) year of customer service or sales experience
  • Strong interpersonal and listening skills
  • Complete fluency in written and spoken English
  • Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Customer Service, and Safety Orientation using AI- or statistically-based scoring
  • Must be able to adhere to JetBlue Uniform Policy Manual Standards
  • Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
  • Experience using a mouse, computer, keyboard and basic word processing, email and office applications
  • Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
  • Experience performing under pressure and within fixed time constraints
  • Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
  • Depending on location, may need to acquire and maintain a United States Customs Clearance
  • Available for occasional overnight travel (10%)
  • Able to make occasional trips to other locations for training or temporary assignment
  • Must pass a pre-employment drug test
  • Must be legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required, this position is not eligible for visa sponsorship
  • For internal candidates, good standing in attendance performance and safety
Benefits
  • Regular attendance and punctuality
  • Ability to work flexible hours including holidays/ weekends/ and overnight shifts
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicesales experienceflight reservationsairport operationshandling luggageoperating airport equipmentword processingemail applicationsbasic office applicationspublic address system
Soft skills
interpersonal skillslistening skillsadaptabilitycustomer service orientationsafety orientationcommunication skillsability to perform under pressureflexibilityteam coordinationattention to detail
Certifications
High School DiplomaGeneral Education Development (GED)valid Driver LicenseUnited States Customs Clearance